EUC Engineer

We are seeking a skilled and experienced End-User Computing (EUC) Engineer to join our dynamic I&O team at McCain

You will be responsible for providing technical leadership, strategic guidance and technical expertise for personal computing hardware (Desktops, Laptops, Mobiles, Tablets) and Managed Print Services

You will evaluate and recommend the use of technical enablers and human centric products & services for McCain

This role requires strong technical expertise, industry trend, and effective communication abilities with McCain senior executives

KEY RESPONSIBILITIES:

End-User Device Management: Evaluate, test, deploy, configure, and maintain laptops, desktops, mobile devices, tablets, printers and peripherals across the organization

Operating Systems & Software Management: Install, configure, and upgrade operating systems (Windows, macOS, android etc) and software applications for end-users

Troubleshooting and Support: Provide technical support to end users for hardware, software, and networking issues, ensuring quick resolution and minimal downtime

Security Management: Implement security best practices, including the deployment of endpoint protection software, encryption, and patch management

Automation & Scripting: Develop scripts and automation processes to streamline device provisioning and support tasks

User Onboarding/Offboarding: Manage device provisioning, setup, and configuration for new employees, and decommissioning for exiting users

Virtual Desktop Infrastructure (VDI): Administer VDI (Windows 365) solutions and related technologies to ensure a smooth user experience

Documentation: Maintain accurate documentation for device configurations, support procedures, and troubleshooting guides

End-User Training /Upskilling: Provide training and assistance to end users on new technologies, systems, and processes

Also, coaching/mentor regional tech specialists on the end user devices

Performance Monitoring: Regularly monitor end-user devices to ensure proper performance, troubleshoot any issues, and perform proactive maintenance

Drive continuous improvements

Vendor Management: Liaision with equipment vendors and service providers to procure necessary hardware, software, and services

Manages vendor relationships, and ensures that deliverables meet quality standards

Emerging Technology: Stay informed about emerging trends and best practices in EUC technology and recommend innovative solutions to enhance the organizations digital workplace environment

KEY QUALIFICATION & EXPERIENCES:

Bachelors degree in computer science, information technology, or a related field

10+ years of IT experience in 5+ years of experience in EUC Engineering role in any global organization

In-depth knowledge of modern PCs, mobiles, Tablets, operating systems (Windows, macOS, android) and device management tools

Hands-on experience with endpoint security, patch management, mobile device management (MDM)

Strong problem-solving and troubleshooting skills

Ability to work independently and in a team

Excellent communication and customer service skills, with the ability to explain technical concepts to non-technical users and provide support in a clear and concise manner

Experience with Microsoft 365 and other enterprise productivity tools

Familiarity with IT service management (ITSM) tools and processes, such as ticketing systems and incident management and request fulfillment procedures