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Engaged Employer

Capgemini

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3.7

based on 40.9k Reviews

Video summary

Proud winner of ABECA 2024 - AmbitionBox Employee Choice Awards

Top Rated Mega Company - 2024

Top Rated IT/ITES Company - 2024

1601 Capgemini Jobs

EUC Lead

Capgemini Technology Services India Limited

3.7

based on 40.9k Reviews

6-11 years

Bangalore / Bengaluru

EUC Lead

Capgemini

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacy Desktop Support Coaching Vendor Management Informatica MDM IT Infrastructure Management

+ 9 more

Job Description

About The Role :

Strategic Planning:Develop and implement strategic plans for end-user computing infrastructure and services in alignment with organizational goals and objectives.

Team Leadership:Lead and manage a team of EUC technicians, administrators, and support staff, providing guidance, coaching, and mentorship to ensure high performance and continuous improvement.

Infrastructure Management:Oversee the design, deployment, and maintenance of desktop, laptop, and mobile device environments, including operating systems, hardware, software, and peripherals.

Software Administration:Manage software applications and licenses utilized by end-users, including installation, configuration, patching, and troubleshooting.

Security Compliance:Ensure compliance with security policies, standards, and regulations by implementing appropriate controls and security measures across end-user computing environments.

Incident and Problem Management:Coordinate the resolution of end-user computing incidents and problems, including troubleshooting, root cause analysis, and escalation as needed to minimize impact on business operations.

User Support:Provide escalated technical support to end-users for complex issues that cannot be resolved by front-line support teams, ensuring timely resolution and customer satisfaction.

Vendor Management:Manage relationships with third-party vendors and service providers for EUC-related products and services, including contract negotiation, performance evaluation, and vendor oversight.

Technology Evaluation:Research and evaluate emerging EUC technologies and trends, making recommendations for adoption or enhancement to improve efficiency, productivity, and user experience.

Documentation and Training:Develop and maintain documentation, policies, and procedures related to end-user computing infrastructure and services, and provide training to end-users and support staff as needed.

Primary Skill

EUC Lead

Desktop Operating System (windows, macOS)

Mobile Device Management (MDM)

Virtualization Technologies (VDI)

Secondary Skill

Scripting and Automation Tool

Employment Type: Full Time, Permanent

Read full job description