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2021 Capgemini Jobs

EUC Lead

6-11 years

Bangalore / Bengaluru

EUC Lead

Capgemini

posted 24d ago

Job Description


 

About The Role : 
  • Strategic Planning:Develop and implement strategic plans for end-user computing infrastructure and services in alignment with organizational goals and objectives.
  • Team Leadership:Lead and manage a team of EUC technicians, administrators, and support staff, providing guidance, coaching, and mentorship to ensure high performance and continuous improvement.
  • Infrastructure Management:Oversee the design, deployment, and maintenance of desktop, laptop, and mobile device environments, including operating systems, hardware, software, and peripherals.
  • Software Administration:Manage software applications and licenses utilized by end-users, including installation, configuration, patching, and troubleshooting.
  • Security Compliance:Ensure compliance with security policies, standards, and regulations by implementing appropriate controls and security measures across end-user computing environments.
  • Incident and Problem Management:Coordinate the resolution of end-user computing incidents and problems, including troubleshooting, root cause analysis, and escalation as needed to minimize impact on business operations.
  • User Support:Provide escalated technical support to end-users for complex issues that cannot be resolved by front-line support teams, ensuring timely resolution and customer satisfaction.
  • Vendor Management:Manage relationships with third-party vendors and service providers for EUC-related products and services, including contract negotiation, performance evaluation, and vendor oversight.
  • Technology Evaluation:Research and evaluate emerging EUC technologies and trends, making recommendations for adoption or enhancement to improve efficiency, productivity, and user experience.
  • Documentation and Training:Develop and maintain documentation, policies, and procedures related to end-user computing infrastructure and services, and provide training to end-users and support staff as needed.


  •  

    Primary Skill 
  • EUC Lead
  • Desktop Operating System (windows, macOS)
  • Mobile Device Management (MDM)
  • Virtualization Technologies (VDI)


  •  

    Secondary Skill 
  • Scripting and Automation Tool



  • Employment Type: Full Time, Permanent

    Read full job description

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    What people at Capgemini are saying

    3.0
     Rating based on 12 Lead reviews

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    Lead salary at Capgemini

    reported by 97 employees with 7-13 years exp.
    ₹6.1 L/yr - ₹25.1 L/yr
    At par with the average Lead Salary in India
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    What Capgemini employees are saying about work life

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    64%
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    Flexible timing
    Monday to Friday
    No travel
    Day Shift
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    Capgemini Benefits

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