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3.7

based on 40.9k Reviews

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1540 Capgemini Jobs

EUC Lead

Capgemini Technology Services India Limited

 · 

3.7

 based on 40.9k Reviews

6-11 years

Bangalore / Bengaluru

EUC Lead

Capgemini

posted 1hr ago

Job Role Insights

Flexible timing

Key skills for the job

Pharmacy Desktop Support Coaching Vendor Management Informatica MDM IT Infrastructure Management

+ 9 more

Job Description


 

About The Role : 
  • Strategic Planning:Develop and implement strategic plans for end-user computing infrastructure and services in alignment with organizational goals and objectives.
  • Team Leadership:Lead and manage a team of EUC technicians, administrators, and support staff, providing guidance, coaching, and mentorship to ensure high performance and continuous improvement.
  • Infrastructure Management:Oversee the design, deployment, and maintenance of desktop, laptop, and mobile device environments, including operating systems, hardware, software, and peripherals.
  • Software Administration:Manage software applications and licenses utilized by end-users, including installation, configuration, patching, and troubleshooting.
  • Security Compliance:Ensure compliance with security policies, standards, and regulations by implementing appropriate controls and security measures across end-user computing environments.
  • Incident and Problem Management:Coordinate the resolution of end-user computing incidents and problems, including troubleshooting, root cause analysis, and escalation as needed to minimize impact on business operations.
  • User Support:Provide escalated technical support to end-users for complex issues that cannot be resolved by front-line support teams, ensuring timely resolution and customer satisfaction.
  • Vendor Management:Manage relationships with third-party vendors and service providers for EUC-related products and services, including contract negotiation, performance evaluation, and vendor oversight.
  • Technology Evaluation:Research and evaluate emerging EUC technologies and trends, making recommendations for adoption or enhancement to improve efficiency, productivity, and user experience.
  • Documentation and Training:Develop and maintain documentation, policies, and procedures related to end-user computing infrastructure and services, and provide training to end-users and support staff as needed.


    •  

    Primary Skill 
  • EUC Lead
  • Desktop Operating System (windows, macOS)
  • Mobile Device Management (MDM)
  • Virtualization Technologies (VDI)


    •  

    Secondary Skill 
  • Scripting and Automation Tool



    • Employment Type: Full Time, Permanent

    Read full job description

    Capgemini Interview Questions & Tips

    Prepare for Capgemini Lead roles with real interview advice

    What people at Capgemini are saying

    3.0
     Rating based on 12 Lead reviews

    Likes

    There is nothing to like about.

    • Skill development - Good
    Dislikes

    So many things to dislike about

    • Salary - Poor
      • +3 more
    Read 12 Lead reviews

    Lead salary at Capgemini

    reported by 100 employees with 7-13 years exp.
    ₹6 L/yr - ₹23.5 L/yr
    8% less than the average Lead Salary in India
    View more details

    What Capgemini employees are saying about work life

    based on 40.9k employees
    71%
    88%
    64%
    85%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Capgemini Benefits

    Submitted by Company
    Salary
    Flexible working
    Leave
    Mobility
    Pension
    Submitted by Employees
    Work From Home
    Cafeteria
    Soft Skill Training
    Health Insurance
    Job Training
    Gymnasium +6 more
    View more benefits

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