Staffing Manager

The role of the Staffing Manager is to work very closely with the A&CS Cluster leaders, PMs and squad leads to ensure the Client Services organization is effectively executing against our strategy as well as driving engagement within our teams. With a strong understanding of our business, the individual in this role is uniquely set up to ensure that people remain at the center of all that we do.

Role

• Process staffing needs at cluster level understanding specific engagement requirements and coordinating prioritization between Product lines
• In close cooperation with the Client Service leadership, assign resources to client engagements based on predefined criteria targeting optimization of resource utilization across clusters and markets
• Manage settings in the internal systems through all phases of the engagement lifecycle
• Aggregate regional utilization indicators ensuring accuracy about de facto available capacity (accounting for leaves of absence, relocations, part-time resources etc)
• Work with squad leads and people managers on consolidation of the performance evaluation results and identified development needs translating them into actual opportunities for the Delivery team members

Essential skills and experience:

• Partner at heart - Needs to work in very close partnership with Client Service team members
• Business acumen - Good understanding of the business drivers to optimize resource utilization numbers
• Strong interest in people well-being and development - focused on making the client service team member experience is the best in class
• Agile - Used to work in agile environment with short sprints, changing brief and ad-hoc teams
• Project Manager - Able to manage multiple priorities simultaneously
• Team Player - Work effectively as an individual contributor within a global staffing team