Corporate Solutions - Program Management Office (PMO)

Our Purpose

Title and Summary

Corporate Solutions - Program Management Office (PMO) - Senior Specialist

The card and non-card, business-to-business ( B2B ) payments space represents a significant opportunity for Mastercard. To enable Mastercard to deliver value in this space it needs to think big and bold, innovate with intention, deliver scalable solutions, and move fast to exceed our clients expectations.
Mastercard is focused on developing partnerships, a platform vision, and an approach to address historic pain points around B2B Payments, as well as to create new value delivery opportunity at multiple levels, in ways that go beyond payment.
The PMO is responsible for 5 pillars supporting the Corporate Solutions B2B payments business:
1. Executive Reporting - Work with cross-functional stakeholders to prepare updates to the CEO, Management Committee, and other senior leadership groups
2. Partnership Commercialization - Accelerate partner commercialization, establish repeatable processes for contracting, go-to-market planning, and track KPIs post-implementation. This includes building direct relationships with B2B network partners and expanding relationships within the B2B networks and their clients to drive payment volumes
3. Product Strategy and Governance - Maintain a consolidated product roadmap across multiple large global programs and enforce change management by using a quantitative scoring methodology to ensure new solution requests align to Corporate Solutions strategy
4. Post-Acquisition Integration - Manage acquisition integration across functions, maintain a comprehensive plan to manage key risks and interdependencies. Lead development of acquisition key tracking metrics aligned with transaction value drivers and manage synergy plans to drive performance management
5. Vendor Performance Management - Work with Product and Engineering leads to develop and monitor metrics to measure and track vendor and partner performance, identify growth and improvement opportunities, and evaluate the value and impact

We are seeking a proactive and detail-oriented PMO Senior Specialist to join our team in Pune
The Senior Specialist level candidate will partner with senior team members of the Center of Excellence for Commercial Client Experience and Analytics and Expense Management working with global and regional Product and Engineering leadership, other internal Mastercard teams and external clients to drive measurable outcomes.

Does delivering on a big vision from the ground up excite you?
Do you like to think big, ask hard questions and work with others who share the same passion to do big stuff that matters?
Do you want to lead the global success of the Corporate Solutions organization?
Do you have passion for helping MasterCard to enter new spaces, opening new opportunities and possibilities for the company, its partners and customers?

Role

Work with Product, Engineering, and Design teams to deliver complex, high-priority initiatives, and manage sponsors and stakeholders with competing priorities and time constraints across all typical project phases:
1. Project initiation and scoping, including definition of plans and setting and managing realistic expectations for successful delivery with internal stakeholders and external clients
- Support business case development and benefits realization tracking
- Develop project documentation, including project plans, risk and issue logs, and status reports
2. Business analysis and requirements definition
- Support business case development and benefits realization tracking
3. Testing and implementation
- Communicate testing status to senior management, and other key stakeholders
4.Ongoing project management, and quality assurance throughout the project
- Collaborate with cross-functional teams to ensure timely delivery of project milestones
- Facilitate stakeholder meetings and communications including preparation and distribution of Weekly Project Updates and measurements against GDV targets
- Ensure compliance with program and project management standards
- Liaise closely with other project participants to feed requirements and learnings to speed and scale onboarding efforts

All About You

Essential knowledge, skills and experience:
Bachelor s degree in Business Administration, Finance, Engineering, or related field (MBA preferred)
At least 3 years of experience in program or project management (experience in financial services or management consulting strongly preferred) - at least 5-years of PMO experience required without a MBA
A proven track record of scoping and driving delivery of projects. You must have experience delivering results in a cross functional team setting including developing project plans from scratch
Experience in working with international teams and matrixed organizations
Excellent communications skills to communicate with stakeholders, cross-functional teams, and clients, and to facilitate stakeholder meetings
Comfortable leading project working groups and possesses strong facilitation and data gathering skills
Knowledge of OKR frameworks and roadmaps, as well as other governance and project planning tooling
Strong analytical skills to analyze data and information, to make informed decisions, and to identify and mitigate risks and issues that arise during the project lifecycle
Strong organizational and time management skills to prioritize tasks, manage multiple projects simultaneously, and meet deadlines
Demonstrated ability to work across products, regions, and functions, preferably in the financial services industry
Ability to work independently and in a team environment to ensure timely delivery of project milestones
Must be adaptable and able to work well under pressure, as well as be open to change and able to adjust to new circumstances and situations as they arise
Knowledge of project management methodologies, such as Agile and Waterfall
Proficient in Microsoft Office, especially Excel and PowerPoint

Desirable or additional capabilities:
Strong technical knowledge and understanding of one or more key B2B corporate business areas, how they work and commercials, specifically: commercial card solutions and expense management
Business to business (B2B) network and solution awareness
Experience developing products using customer and design-centric practices
Experience on agile tools like JIRA
Working knowledge of Smartsheet, including the ability to create project plans, reports, and dashboards
Project Management Professional (PMP) certification

Corporate Security Responsibility

• Abide by Mastercard s security policies and practices;

• Ensure the confidentiality and integrity of the information being accessed;

• Report any suspected information security violation or breach, and

• Complete all periodic mandatory security trainings in accordance with Mastercard s guidelines.