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803 Marriott International Jobs
Assistant Manager-Guest Relations
Marriott
·
1-5 years
₹ 4.2 - 5.65L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Kolkata, Mumbai, New Delhi + 4 more
1 vacancy
Assistant Manager-Guest Relations
Marriott International
posted 2hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Supports all property operations, ensuring that the highest levels of hospitality and service are provided
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
Manages the flow of questions and directs guests within the lobby
Supports the tracking and resolution of service issues
CANDIDATE PROFILE
Education and Experience
High school diploma or GED; 1 year experience in the guest services, front desk, or related professional area
OR
2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required
CORE WORK ACTIVITIES
Assisting in Managing Guest Services and Front Desk Operations
Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example
Encourages and builds mutual trust, respect, and cooperation among team members
Serves as a role model to demonstrate appropriate behaviors
Supervises employees, understanding employee positions well enough to perform duties in employees absence
Maintaining Guest Services and Front Desk Goals
Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis
Develops specific goals and plans to prioritize, organize, and accomplish work
Supports handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others
Assists with energy conservation efforts by monitoring compliance during property tours
Supporting Projects and Policies Related to Guest Experience and Safety
Supports implementation of the customer recognition/service program, communicating and ensuring the process
Supports regular inspection tours of the entire facility for appearance, safety, staffing, security, and maintenance
Assists in generating the MOD report
Monitors activities for compliance with all policies, standards and procedures
Understands and can implement all emergency plans including accident, death, elevator, thefts, vicious crimes, bombs, fire, etc
Understands and complies with loss prevention policies and procedures
Providing Exceptional Customer Service
Provides services that are above and beyond for customer satisfaction and retention
Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed
Intervenes in any guest/employee situation as needed to ensure the integrity of the property is maintained, guest satisfaction is achieved, and employee well being is preserved
Serves as a leader in displaying outstanding hospitality skills
Sets a positive example for guest relations
Helps employees to provide excellent customer service
Assists in coaching and providing feedback to associates
Maintains high visibility in public areas during peak times
Provides immediate assistance to guests as requested
Interacts with customers on a regular basis throughout the property to obtain feedback on quality of product, service levels and overall satisfaction
Records guest issues in the guest response tracking system
Managing and Conducting Human Resource Activities
Supports manager in identifying development opportunities for assoicates
Provides guidance and direction to subordinates
Assists as needed in the interviewing and hiring of employee team members with the appropriate skills
Additional Responsibilities
Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person
Analyzes information and evaluating results to choose the best solution and solve problems
Informs and/or updating the executives, the peers, and the subordinates on relevant information in a timely manner
Maintains a strong working relationship with all departments to support property operations and goals and to expedite the resolution of any problems that may arise through the general operation of the property
Communicates any variations to the established norms to the appropriate department in a timely manner
Participates as needed in the investigation of employee and guest accidents
Performs Front Desk duties in high demand times
Marriott International is an equal opportunity employer
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture
We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law
Employment Type: Full Time, Permanent
Read full job descriptionMarriott International Interview Questions & Tips
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What people at Marriott International are saying
Rating based on 19 Assistant Manager
reviews
Anonymous · Food, Beverage & Hospitality
in Bangalore / Bengaluru
Likes
Atmosphere is nice
- Skill development - Good
+2 more
Dislikes
Just beacuse of people in manangement
- Company culture - Bad
+1 more
Assistant Manager salary at Marriott International
reported by
83
employees
₹3
L/yr - ₹7.6
L/yr
41%
less
than the average Assistant Manager Salary in India
View more details
What Marriott International employees are saying about work life
based on 1.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Marriott International Benefits
View more benefits
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