Mgr-Front Office II

Education and Experience

High school diploma or GED; 4 years experience in the guest services, front desk, or related professional area. OR

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; 2 years experience in the guest services, front desk, or related professional area. CORE WORK ACTIVITIES

Leading Guest Services Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example.

Achieves and exceeds goals including performance goals, budget goals, team goals, etc

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Ensures compliance with all Front Office policies, standards and procedures.

Provides services that are above and beyond for customer satisfaction and retention.

Identifies the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.