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Marriott International

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4.3

based on 1.2k Reviews

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743 Marriott International Jobs

Reservation Executive

Marriott

 · 

4.3

 based on 1.2k Reviews

1-6 years

Mumbai

1 vacancy

Reservation Executive

Marriott International

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Software Configuration Management Medical Billing Counselling Training Scheduling Reservation

+ 1 more

Job Description

Oversee accuracy of room blocks, reservations, and group market codes.

  • Communicate company values and/or culture to new employees.
  • Review and implement new Reservations procedures.
  • Process all reservation requests, changes, and cancellations received by phone, fax, or mail.
  • Identify guest reservation needs and determine appropriate room type.
  • Verify availability of room type and rate.
  • Explain guarantee, special rate, and cancellation policies to callers.
  • Accommodate and document special requests.
  • Answer questions about property facilities/services and room accommodations.
  • Follow sales techniques to maximize revenue.
  • Input and access data in reservation system.
  • Respond to any challenges found for accommodating rooming requests.
  • Set-up proper billing accounts according to Accounting policies.
  • Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.
  • Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process.
  • Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.
  • Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.
  • Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette.
  • Develop and maintain positive working relationships with others.
  • Comply with quality assurance expectations and standards.
  • Read and visually verify information in a variety of formats.
  • Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.
  • Perform other reasonable job duties as requested by Supervisors.
  • PREFERRED QUALIFICATIONS

    Education: High school diploma or G. E. D. equivalent.

  • Related Work Experience: At least 2 years of related work experience.
  • Supervisory Experience: At least 1 year of supervisory experience. License or Certification: None


    • Employment Type: Full Time, Permanent

    Read full job description

    Prepare for Reservations Executive roles with real interview advice

    What people at Marriott International are saying

    4.7
     Rating based on 7 Reservations Executive reviews

    Likes

    Everything was good

    • Salary - Good
      • +5 more
    Dislikes

    Nothing al good

    Read 7 Reservations Executive reviews

    Reservations Executive salary at Marriott International

    reported by 23 employees with 1-6 years exp.
    ₹2.2 L/yr - ₹4 L/yr
    At par with the average Reservations Executive Salary in India
    View more details

    What Marriott International employees are saying about work life

    based on 1.2k employees
    66%
    53%
    46%
    88%
    Flexible timing
    Rotational Shift
    No travel
    Day Shift
    View more insights

    Marriott International Benefits

    Cafeteria
    Health Insurance
    Job Training
    Free Food
    Soft Skill Training
    Free Transport +6 more
    View more benefits

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