Supervisor-Reservations

Oversee accuracy of room blocks, reservations, and group market codes

Communicate company values and/or culture to new employees

Review and implement new Reservations procedures

Process all reservation requests, changes, and cancellations received by phone, fax, or mail

Identify guest reservation needs and determine appropriate room type

Verify availability of room type and rate

Explain guarantee, special rate, and cancellation policies to callers

Accommodate and document special requests

Answer questions about property facilities/services and room accommodations

Follow sales techniques to maximize revenue

Input and access data in reservation system

Respond to any challenges found for accommodating rooming requests

Set-up proper billing accounts according to Accounting policies

Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual

Assist management in training, scheduling, counseling, and motivating and coaching employees; serve as a role model and first point of contact of the Guarantee of Fair Treatment/Open Door Policy process

Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation

Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette

Develop and maintain positive working relationships with others

Comply with quality assurance expectations and standards

Read and visually verify information in a variety of formats

PREFERRED QUALIFICATIONS

Education: High school diploma or G

E

D

equivalent

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: At least 1 year of supervisory experience

License or Certification: None