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Marriott International

Compare

4.3

based on 1.2k Reviews

735 Marriott International Jobs

Front Office Associate

Marriott

4.3

based on 1.2k Reviews

0-2 years

Shillong

1 vacancy

Front Office Associate

Marriott International

posted 12d ago

Job Role Insights

Flexible timing

Key skills for the job

Housekeeping Costing Front Desk Loss Prevention

Job Description

Supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities.

Contact appropriate individual or department (eg, Bellperson, Front Desk, Housekeeping, Engineering, Security/Loss Prevention) as necessary to resolve guest call, request, or problem.

Follow up with guests to ensure their requests or problems have been met to their satisfaction.

Receive, record, and relay messages accurately, completely, and legibly.

Respond to special requests from guests with unique needs.

Communicate VIP arrivals to designated personnel for escort and delivery of amenities.

Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets.

Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; thank guests with genuine appreciation.

Speak with others using clear and professional language; answer telephones using appropriate etiquette.

Develop and maintain positive working relationships with others; support team to reach common goals.

Comply with quality assurance expectations and standards.

Identify and recommend new ideas, technologies, or processes to increase organizational efficiency, productivity, quality, safety, and/or cost-savings.

Stand, sit, or walk for an extended period of time or for an entire work shift.

Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance.

Perform other reasonable job duties as requested by Supervisors.

PREFERRED QUALIFICATIONS

Education: High school diploma or G. E. D. equivalent.

Related Work Experience: No related work experience.

Supervisory Experience: No supervisory experience. License or Certification: None

Employment Type: Full Time, Permanent

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What people at Marriott International are saying

2.4

Rating based on 12 Front Office Associate reviews

Anonymous · Food, Beverage & Hospitality in Surat

Likes

Guests and members were really humble and good going . Sone were difficult to handle but rather than that food of the cafeteria for employees was nice .

Dislikes

The manager was not good to any employee . He didn’t paid us for working extra hours and even don’t give appraisal. Many people left the job before and after me in a week .