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630 Marriott International Jobs
Reservations Associate
Marriott International
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Process all reservation requests, changes, and cancellations received by phone, fax, or mail. Identify guest reservation needs and determine appropriate room type. Verify availability of room type and rate. Explain guarantee, special rate, and cancellation policies to callers. Accommodate and document special requests. Answer questions about property facilities/services and room accommodations.
- Follow sales techniques to maximize revenue. Input and access data in reservation system. Indicate special room reservation types (e.g., complimentary rooms, employee discounts, travel agent inspection rates, and wholesale reservations) by inputting the correct code and rate into the reservation system.
- Follow proper escalation procedures when addressing guest concerns.
- Follow all company policies and procedures; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets; protect the privacy and security of guests and coworkers. Welcome and acknowledge all guests according to company standards; anticipate and address guests service needs; assist individuals with disabilities; thank guests with genuine appreciation.
- Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals; listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Employment Type: Full Time, Permanent
Read full job descriptionMarriott International Interview Questions & Tips
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Top Marriott International Reservations Associate Interview Questions
Q1. What are the types of pasta.name different types of milk
asked in
Waitress interview
Q3. Give me an example of situation handling
What people at Marriott International are saying
Reservations Associate salary at Marriott International
reported by
2
employees
with 1
years exp.
₹1.8
L/yr - ₹2.3
L/yr
At
par with the average Reservations Associate Salary in India
View more details
What Marriott International employees are saying about work life
based on 1.3k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Marriott International Benefits
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