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Marriott International

Compare

4.3

based on 1.2k Reviews

1022 Marriott International Jobs

Duty Manager

Marriott

4.3

based on 1.2k Reviews

1-5 years

₹ 3.6 - 6L/yr (AmbitionBox estimate)

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Duty Manager

Marriott International

posted 4d ago

Job Role Insights

Flexible timing

Key skills for the job

HRIS Finance Customer Service Project Management Operations Hospitality

+ 4 more

Job Description

Position directs and works with managers and employees to carry out procedures ensuring an efficient check in and check out process

Ensures guest and employee satisfaction and maximizes the financial performance of the department

CANDIDATE PROFILE

Education and Experience

High school diploma, GED or equivalent degree; 1 year experience in the guest services, front desk, or related professional area

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major; no work experience required

CORE WORK ACTIVITIES

Maintaining Guest Services and Front Desk Goals

Manages day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis

Develops specific goals and plans to prioritize, organize, and accomplish your work

Handles complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals

Supporting Management of Front Desk Team

Utilizes interpersonal and communication skills to lead, influence, and encourage others; advocates sound financial/business decision making; demonstrates honesty/integrity; leads by example

Encourages and building mutual trust, respect, and cooperation among team members

Serving as a role model to demonstrate appropriate behaviors

Ensuring Exceptional Customer Service

Provides services that are above and beyond for customer satisfaction and retention

Improves service by communicating and assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed

Responds to and handles guest problems and complaints

Sets a positive example for guest relations

Observes service behaviors of employees and provides feedback to individuals

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction

Interacts with guests to obtain feedback on product quality and service levels

Emphasizes guest satisfaction during all departmental meetings and focuses on continuous improvement

Managing Projects and Policies

Implements the customer recognition/service program, communicating and ensuring the process

Trains staff and monitors adherence to all credit policies and procedures to reduce bad debts and rebates

Supervises same day selling procedures to maximize room revenue and control property occupancy

Supervises daily Front Desk shift operations and ensures compliance with all policies, standards and procedures

Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process

Supporting Human Resource Activities

Supports the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills

Solicits employee feedback, utilizes an open door policy and reviews employee satisfaction results to identify and address employee problems or concerns

Brings issues concerning employee satisfaction to the attention of the department manager and Human Resources

Assists as needed in the interviewing and hiring of employee team members with the appropriate skills

Supports a departmental orientation program for employees to receive the appropriate new hire training to successfully perform their job

Participates in employee progressive discipline procedures

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Analyzes information and evaluating results to choose the best solution and solve problems

Informs and/or updates the executives, the peers and the subordinates on relevant information in a timely manner

Performs all duties at the Front Desk as necessary

Runs Front Desk shifts whenever necessary

Participates in departmental meetings and continually communicates a clear and consistent message regarding the Front Desk goals to produce desired results

Marriott International is an equal opportunity employer

We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture

We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law

Employment Type: Full Time, Permanent

Read full job description

Prepare for Duty Manager roles with real interview advice

People are getting interviews at Marriott International through

(based on 56 Marriott International interviews)

Company Website

Job Portal

Referral

Campus Placement

Walkin

36%

23%

14%

14% candidates got the interview through other sources.

High Confidence

What people at Marriott International are saying

2.6

Rating based on 9 Duty Manager reviews

Anonymous · Front Office in Gurgaon/Gurugram, Haryana

Likes

Fast paced job, teaches and develops you a lot individually.

Dislikes

Culture is very bad, whatever the area team plans never trickles down. Certification for best company to work for is faked, employees are forced and kept under HR watch to fill good reviews.

Read 9 reviews