Assistant Manager - Banquets

Areas of responsibility include Restaurants/Bars and Room Service, if applicable

Assists in the daily supervision restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods

Strives to continually improve guest and employee satisfaction

Determines training needed to accomplish goals, then implements plan

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 4 years experience in the food and beverage, culinary, or related professional area

OR

2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or related major; 2 years experience in the food and beverage, culinary, or related professional area

CORE WORK ACTIVITIES

Assisting in Management of Restaurant Team

Handles employee questions and concerns

Monitors employees to ensure performance expectations are met

Provides feedback to employees based on observation of service behaviors

Assists in supervising daily shift operations

Supervises restaurant and all related areas in the absence of the Director of Restaurants or Restaurant Manager

Participates in department meetings by communicating a clear and consistent message regarding the departmental goals to produce desired results

Conducting Day-to-Day Restaurant Operations

Ensures all employees have proper supplies, equipment and uniforms

Communicates to Chef and Restaurant Manager any issues regarding food quality and service levels

Ensures compliance with all restaurant policies, standards and procedures

Monitors alcohol beverage service in compliance with local laws

Manages to achieve or exceed budgeted goals

Performs all duties of restaurant employees and related departments as necessary

Opens and closes restaurant shifts

Providing Exceptional Customer Service

Interacts with guests to obtain feedback on product quality and service levels

Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met

Encourages employees to provide excellent customer service within guidelines

Handles guest problems and complaints, seeking assistance from supervisor as necessary

Strives to improve service performance

Sets a positive example for guest relations

Assists in the review of comment cards and guest satisfaction results with employees

Meets and greets guests

Conducting Human Resource Activities

Supervises on-going training initiatives

Uses all available on the job training tools for employees

Communicates performance expectations in accordance with job descriptions for each position

Coaches and counsels employees regarding performance on an on-going basis

Additional Responsibilities

Provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person

Analyzes information and evaluating results to choose the best solution and solve problems

Assists servers and hosts on the floor during meal periods and high demand times

Recognizes good quality products and presentations

Supervises daily shift operations in absence of Restaurant Manager