Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Campus placements
  
  Interviews questions for 2K+ colleges
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

WINNERS AWAITED!
- ABECA 2025
  
  WINNERS AWAITED!
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
- AmbitionBox Best Places to Work 2021
  
  1st Edition

Add office photos

Employer? Claim Account for FREE

Marriott International

Compare

4.2

based on 1.3k Reviews

Video summary

806 Marriott International Jobs

Concierge Manager

Marriott

4.2

based on 1.3k Reviews

1-5 years

Kolkata, Mumbai, New Delhi + 4 more

1 vacancy

Concierge Manager

Marriott International

posted 21d ago

Job Role Insights

Flexible timing

Key skills for the job

Finance Customer Service Hospitality Business Administration Guest Relations Product Quality

+ 2 more

Job Description

Responsible for supporting all aspects of Concierge functions in accordance with hotel standards. Maintains a concierge service and management philosophy that serves as a guide to respective staff. Assists in developing and maintaining the acknowledgment and service of all guests visiting the location. Supports management to ensure all departments are aware of all guests needs and information prior to arrival that will lead to a unique, memorable and personal stay.

CANDIDATE PROFILE

Education and Experience

High school diploma or GED; 2 years experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration or related major; no prior work experience required

CORE WORK ACTIVITIES

Maintaining Concierge Goals

Coordinates day-to-day operations, ensuring the quality, standards and meeting the expectations of the customers on a daily basis.

Develops specific goals and plans to prioritize, organize, and accomplish work.

Supports concierge team to keep them focused on the critical components of operations to drive guest satisfaction and the desired financial results.

Understands the impact of department s operations on the overall property financial goals and objectives and manages to achieve or exceed goals.

Supports the establishment of an effective database to be used by all team members for restaurant and local attractions.

Establishes relationships with local attractions, restaurants and other businesses to enhance guests experiences.

Provides recommendations and arranges services for guests as requested (e.g., car rental, airline and train tickets, office services, beauty and barber services, baby sitting, repairs, shopping).

Maintains awareness of cultural differences needed to meet guests specific needs and requirements.

Provides check-in and check-out services and handles reservations when needed.

Maintains knowledge of rooms and their locations, services and facilities of the hotel.

Ensures repeat and VIP guests are receiving appropriate service and ensures their requests are carried out.

Responds to emergency situations using appropriate procedures.

Maintains awareness of daily operations and events at the hotel.

Maintains knowledge of daily house-count, arrivals/departures, VIPs, scheduled in-house group names, background, activities, locations, and times as well as special requests/arrangements

Provides warm welcome and anticipation of guest needs throughout their stay.

Encourages and building mutual trust, respect, and cooperation among team members.

Serving as a role model to demonstrate appropriate behaviors.

Establishes and maintains open, collaborative relationships with employees and ensures employees do the same within the team.

Ensures concierge team effectively handles guest requests and adheres to all hotel policies, procedures and standards while striving towards total guest satisfaction.

Ensuring Exceptional Customer Service

Assists in ensuring the concierge team provides services that are above and beyond for customer satisfaction and retention.

Improves service by assisting individuals to understand guest needs, providing guidance, feedback, and individual coaching when needed.

Responds to and handles guest problems and complaints.

Sets a positive example for guest relations.

Interacts with customers to obtain feedback on quality of product, service levels and overall satisfaction.

Supports employees understanding of customer service expectations and parameters.

Interacts with guests to obtain feedback on product quality and service levels.

Additional Responsibilities

Provides information to supervisors and co-workers by telephone, in written form, e-mail, or in person.

Analyzes information and evaluates results to choose the best solution and solve problems.

Informs and/or updates the executives and the peers on relevant information in a timely manner.

Participates in departmental meetings and continually communicates a clear and consistent message regarding the front of house goals to produce desired results.

Employment Type: Full Time, Permanent

Read full job description