Telecalling Executive- Female - Noida Location

We are looking for a dedicated and professional Female Telecaller to join our growing team at our Noida, Sector 70 office. This role requires an enthusiastic individual who can communicate effectively and establish a strong connection with customers while promoting products and services. The ideal candidate will have a customer-centric approach, with prior experience in telecalling or a similar field.

Key Job Details:

• Job Title: Female Telecaller
• Job Type: Full-Time
• Location: Noida, Sector 70

Interested candidates can contact on +91 9582987564 ( Varsha) for scheduling f2f interview

Job Responsibilities:

Outbound Calls:

• Make daily outbound calls to existing and potential customers to promote company products and services.
• Explain the features and benefits of products and resolve customer queries effectively

Inbound Calls:

• Respond to incoming customer queries and provide accurate and timely assistance.
• Address and resolve customer complaints or escalate them to the appropriate department when necessary.

Sales and Conversions:

• Achieve daily, weekly, and monthly call and conversion targets as assigned.
• Convince potential customers and encourage them to use the companys services or purchase products.

CRM and Reporting:

• Accurately log call details, including customer feedback, follow-up requirements, and outcomes in the companys CRM system.
• Regularly update and maintain a database of customer information.

Relationship Building:

• Build a positive rapport with customers to enhance the brand image and ensure repeat business.
• Maintain professional and courteous communication at all times.

Job Requirements:

Experience:

Minimum of 2 years of experience in telecalling, telesales, or customer service roles.

Skills:

• Excellent verbal communication skills in Hindi and English (both required).
• Strong interpersonal skills to build trust and handle customer interactions effectively.
• Basic computer proficiency, including MS Office and CRM tools, for data entry and record maintenance.
• Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Personality Attributes:

• Pleasant personality with a professional appearance and confident demeanor.
• Self-driven, motivated, and able to work independently.
• Goal-oriented mindset with the ability to meet deadlines and work under pressure.
• Positive attitude and problem-solving skills to handle challenging customer scenarios

Work Environment & Benefits:

• Friendly and supportive work culture that encourages professional growth.
• Training and mentoring support provided to help employees meet performance goals.
• Opportunity to work in a team-driven environment with exposure to diverse clients.

Key Performance Indicators (KPIs):

• Number of daily/weekly calls made.
• Conversion rates for promoted products and services.
• Customer satisfaction ratings.
• Accuracy and timeliness in updating CRM records.

Why Join Us?

• Be part of a dynamic and motivated team.
• Opportunity to contribute to the growth of a reputed organization.