Accounting Software Support - Fresher & Experienced

We are hiring Accounting Software Support - Inbound Support for New Delhi Location.

Organization: Marg ERP Ltd (CMMI Level 3 Company , Product Base)

Location: New Delhi

Website: www.margerp.com

Employee Strength : 500+ Employees

Company Address - Plot No.7, Press Area, Wazirpur Ring Road, near DD Motors, behind Punjab Kesari, Delhi-110034 (nearest metro station- Netaji Subhash Place )

Experience Required: 6Months-3yrs (Freshers can also apply)

Interested candidates can share CV at Karishma.s@margerp.com

Desired Candidate Profile

• B.Com Graduate
• Strong command on Accounting
• Computer skills
• Marg Software /Tally ERP or Tally Prime / Busy Software or any accounting software

Job Responsibilities:

Good into Inbound and outbound calls

Responding promptly to customer inquiries

Confer with customers about concerns with services

Maintained accurate and current customer account data with digital information updates

Updated and maintained information in customer accounts according to CRM

Fast-paced office for English and Hindi, speaking candidate

Create case logs, record information, establish resolution time, follow-up on issues, and escalate

complex issues

Guide customers through the resolution of technical issues.

Engaging With Customer/ partners about their Query About the product