Customer Service and Operations Executive

ROLE PURPOSE (PRIMARY FUNCTION)
To coordinate the activities of the Ocean / Air / Land department to ensure a courteous and efficient customer experience while maintaining & adhering Country regulation, Compliance, Originations polices, SOP and competitive cost structure for both March Tech and our clients.

ROLES AND RESPONSIBILITIES:
Communicate, Coordinate and follow up with customers, Shipping line, Overseas agent, in-house team on day to day operations.
Container bookings & transport Coordination.
System Updates - B/L details, selling rate, buying rates & booking details.
Follow-up for B/L details, invoice/packing list & other necessary docs from shipper/agent.
Post shipping instruction on carrier web portal.
Follow-up for B/L confirmation, verify carrier invoice & generate invoice from system.
Share the per-alert with overseas agents.
Track & trace the shipment & update the parties.
REPORTS DIRECTLY TO:
Head of Operations
KEY RELATIONSHIPS:
Operations, Sales, Branch offices, Accounts and Warehouse

EXTERNAL:
Customers, Shipping Lines, Overseas agents and Vendors

Required skills and experience
Writing skills, reporting skills, Microsoft office skills, time management, verbal communication
Language: Fluent in written and spoken English
Expected Start date: Immediate
Job type: Full-time
Salary: Industry standard
Schedule: Day shift 10.00 am to 07.00 pm (Alternative Saturday and Sunday Holiday )
Experience: Minimum of 1-3 years of experience in customer support/operations in freight forwarding.
Education: Bachelor's (preferably in shipping/logistics/maritime)

Job Location: Chennai- Mugalivakkam

Preference for Candidates from Chennai.

Mail Resume to Rojo@marchtech.net, HR@marchtech.net