Customer Service - Branch Operations - Housing

Tata Capital LtdCustomer Service - Branch Operations - Housing is looking for to join our dynamic team and embark on a rewarding career journey Respond to customer inquiries and complaints in a prompt and professional manner, using phone, email, and live chat as needed. Resolve customer issues, answering questions, and providing information to ensure a positive customer experience. Document customer interactions and outcomes in a clear and concise manner. Proactively identify and escalate issues to the appropriate department, as needed. Collaborate with internal teams to provide the best possible customer experience. Maintain a positive and professional demeanor at all times, even in difficult situations. Excellent written and verbal communication skills. Strong problem-solving and decision-making skills. Ability to work well under pressure and handle difficult customer situations with empathy and professionalism.