Associate Director - Product Implementation (7-10 yrs)

Position : Associate Director - Production Implementation

Work Location : Mumbai

Education: Master's in Information Management Systems, Business Administration, or related business experience equivalent

Nature of Employment : Permanent

Experience :

- 7+ years of experience in RCM operations, customer on boarding, or a related role, preferably in healthcare.

- At least 2 years of managerial experience leading implementation teams or similar roles.

Desired Competencies/Skills :

- Deep understanding of U.S. healthcare workflows, including patient registration, insurance verification, prior authorization and billing cycles.

- Strong analytical and problem-solving skills to manage complex implementations.

- Exceptional communication skills, including the ability to present to senior executives JD

- Proven track record of leading cross-functional teams and delivering large-scale projects on time.

- Proficiency in EHR/EMR/EPM systems and other healthcare technologies is highly desirable.

Job Competencies :

- Leadership : Inspire and motivate teams to achieve their highest potential.

- Customer Focus : Prioritize customer needs and deliver outstanding service.

- Strategic Thinking : Develop and execute plans that align with organizational goals.

- Adaptability : Thrive in a fast-paced environment and effectively manage changing priorities.

Job Responsibilities :

Implementation Planning and Governance :

- Develop and execute comprehensive implementation plans, ensuring alignment with customer objectives and timelines.

- Establish and maintain governance frameworks to monitor project progress and address risks proactively.

- Lead issue resolution efforts, collaborating with stakeholders to ensure timely solutions.

Customer Collaboration and Requirements Gathering :

- Work closely with customers and operational teams to gather detailed requirements and analyze existing workflows.

- Identify gaps and opportunities for improvement to create tailored solutions that meet customer business objectives.

Process Design and Optimization :

- Design and implement optimized future-state processes that enhance operational efficiency and align with customer goals.

- Collaborate with cross-functional teams to ensure successful deployment of these processes.

Process Enhancements and Workflow Automation :

- Identify and evaluate opportunities for process enhancements, including automation initiatives.

- Lead the planning, testing, and implementation of workflow automation solutions to improve efficiency and accuracy.

Product Adoption and Operational Impact :

- Drive effective product adoption by delivering comprehensive training and support to customer teams.

- Monitor and evaluate operational performance post-implementation to ensure maximum impact and customer satisfaction.

Change Request Management :

- Oversee the management of change requests, ensuring timely and accurate updates to workflows and configurations.

- Maintain clear communication with customers and stakeholders regarding updates, timelines, and outcomes.