Head - Business Operations - Retirement Income Solutions (15-25 yrs)

- Think of starting with the customer and work backwards. Work vigorously to earn and keep end customer trust via seamless delivery of business processes and operations. Identify areas of enhanced customer experience for the organization.

- The role will be responsible for leading and delivering the strategy, priorities, agenda and overall strategic imperatives.

- Have proven expertise in building, leading, and managing cross-geography inclusive and diverse teams which are skilled and future-ready.

- Establish and continually improve program/ project management and execution processes including Risk Management, communication management, resource management, defect management & prevention, communication management, and cost management.

- Manage, Inspire and motivate Operations leaders to achieve operational excellence, high employee engagement and improvement of overall service delivery.

- Displays big picture thinking with an ability to be hands on during times of transformation and change and provides directional coaching and holistic roadmap to drive business and strategic imperatives.

- Drive efficiency, effectiveness, and productivity and build strong mechanisms to track value derived from these initiatives for business and stakeholders, both qualitative and quantitative.

- Consult and communicate with business partners to understand business strategy and make recommendations on future interventions to meet business strategic initiatives. Facilitate strategic discussions within the business and empower the execution of tactical plans. Advocate the strategic direction at the project/service level.

- Identify areas of greatest enterprise need and create plans to improve or influence them. Consistently influence decision-making at the business and enterprise level.

- Preemptive and proactive Risk management by enabling first line of defense by adopting and driving execution of the operations risk management framework.

- Ability to build governance practices and principles to support business service delivery, manage customer escalations, and incident management.

- Manage program/project delivery engagement tasks, issue resolution and communication across execution teams to manage the engagement successfully.

- Translate growth plans into strong strategic workforce plans with global partners and Business Enablement Services partners to enable execution of the plans.

- Drive culture of high performance, process improvement and transformation to drive value and optimization.

- Significant people management capability, be able to lead and manage an aspiring team of highly skilled and tenured staff.

- Skilled in managing global stakeholders across geographies and navigate the global matrix organization through collaboration and influence.

- Providing leadership, coaching, and support to directs to ensure the team meets or exceeds business strategic imperative and adds value beyond meeting targets.

- Display commercial mindset and leadership maturity around harnessing support through influence and building relationships.

- Stay updated on industry trends, market conditions, and competitors to better serve business.

- Understand and represent Principal code of conduct, core values, leadership expectations and stay guided by them while making decisions, leading teams, partnering, and coaching to build strong succession.