Head - GPS Operations Transformation (15-25 yrs)

Head - GPS Operations Transformation

Principal Responsibilities :

Qualifications :

- Deep domain knowledge of GPS front to back across Business, Tech and Operations.

- Having existing senior stakeholder relationships across the GPS front to back will be an added advantage.

- Outstanding knowledge of Transformation - functionally, operationally and financially.

- Very strong knowledge of the external environment - regulatory, political, competitors etc.

- Preferably familiarity with Group applications and IT architecture that supports the GPS customer journeys, as well as automation technology, process engineering and business architecture principles.

Transformation Leadership:

- Leadership & Talent Development: Lead and inspire a global team of senior leaders and experts, fostering a high-performance culture and ensuring the right capabilities are in place to drive transformation.

- Customer-Centric Innovation: Drive innovation focused on enhancing customer experience in payments, ensuring that new processes and technologies align with customer needs and expectations.

Key Accountabilities:

- Accountable for leading a mixed team of professional change and transformation practitioners

- Accountable for building a credible book of work across GPS Operations, consisting of both Ops-led and Value-Stream led change activity and adhering to the roles and responsibilities outlined for Operations within the Value Stream operating model.

- Accountable for ensuring end to end design, orchestration and execution to meet strategic aims

- Accountable for ensuring complementary nature and appropriate sequencing of investments from Ops CTB (change the bank) alongside those of Tech Vision27 and the LoBs own CTB books, where they all articulate impact to some aspect of the same E2E journey.

- Accountable for delivery of the business cost benefit cases attached to your Transformation

- Accountable for the communication effectiveness of your portfolio across Global & Regional matrix

- Accountable for ensuring a customer centric approach to Transformation agenda is achieved.

- Accountable to stakeholders, sponsors for all reporting and visibility of programme performance

- Accountable for making complex business wide decisions to achieve maximum return on investment

- Accountable for quality assuring plans, readiness, delivery certainty and sponsor certainty

- Accountable as a leader in OT (operations transformation) for the strategy, plans, priorities and outcomes of OT as a function

- Accountable for the development and capability uplift of OT as part of OT leadership team

- Accountable for ensuring all methods, tools, techniques, processes and controls are actively utiliised

- Accountable for involvement in DevOps, Agile and Solutions collaboration for your programmes

- Accountable for selecting the right methods, approach and controls to achieve the results

- Accountable for deploying right skills, with right competencies to right programmes

- Accountable for input into financial, strategic planning and annual operating plan of OT

- Accountable for acting as champion of domain knowledge, developing protocols, agreeing engagement

Operational Performance:

- Manage all aspects of performance of your portfolio, the OT team, resources and third parties.

- Identify and influence stakeholders to maximize opportunities, create step change outcomes and benefits.

- Effectively manage costs and budgets in line with agreed targets and achieve committed results.

- Ensure all services meet quality, design and service standards agreed and enable transformation results.

- Proactively manage risks, issues, constraints and escalate as necessary whilst maintaining ownership.

- Ensure that the OT team resources are aware and comply with Group policies, procedures, regulations.

- Manage global virtual team of OT resources assigned and drive successful performance results.

Capability & People Development:

- Work effectively and collaboratively with peers in the OT leadership team.

- Communicate Group and OT strategy to the OT teams and ensure people's objectives are aligned.

- Deliver business / function team skill uplift; using professional development, training, accreditation, knowledge sharing, talent management and career planning.

Experience:

- Proven track record of delivery end to end strategic programmes of Transformation.

- Experience of positive, challenging interactions with Senior Executives across the group with proven network across domains.

- Strong analytical background and proven ability in analytical rigour, including being able to contextualise data into business activities and conclusions.

- Proven track record of leading large programme teams directly and indirectly across local and remote environments.

- Proven ability in working across multi-disciplinary and multi-cultural diverse work environments.

- Proven ability in successfully designing and implementing large-scale, complex global change initiatives with multiple stakeholders.

- Evidence of successfully managing financial plans with proven track record of optimising transformation orchestration to achieve results.

- Successful experience developing and retaining critical talent and building an effective leadership team in multifaceted environments.

- Extensive vendor and third party professional supplier management including oversight of supply chains for transformation delivery.

- Extensive stakeholder management skills, managing and satisfying multiple stakeholders and perspectives in a fluid and changing environment.

- Strong presentation skills and influencing senior executives at Board level internally and externally.