Assistant Vice President - IT Operations (10-20 yrs)

Work Mode : Hybrid

Key Responsibilities :

- Manage and lead the application support, SRE, infrastructure and monitoring teams to ensure high-quality services are delivered to clients.

- Develop and implement strategies to enhance the performance, security, and reliability of our technology infrastructure.

- Ensure that all applications and services are available, stable and reliable, with minimal downtime.

- Develop, implement and maintain IT policies, procedures and standards to ensure the security and integrity of data and systems.

- Develop and manage budgets, forecast expenses, and ensure cost-effectiveness in all IT operations.

- Develop and implement disaster recovery and business continuity plans, ensuring that all systems and applications are backed up and can be quickly restored in case of any failure.

- Liaise with key stakeholders across the business to identify new opportunities for technology innovation and enhancement.

- Develop and implement Service Level Agreements (SLAs) for all IT services, ensuring that they align with the company's business objectives and client needs.

- Monitor SLAs and ensure that they are met or exceeded, taking corrective action where necessary.

- Foster a culture of continuous improvement, ensuring that SLAs are regularly reviewed and updated to meet changing business needs.

- Develop and maintain a metrics-driven approach to IT service delivery, using data to identify areas for improvement and to drive performance and efficiency.

- Provide regular reports and analysis to senior management, highlighting areas of concern or success, and making recommendations for improvement.

- Develop and maintain strong relationships with clients and stakeholders, ensuring that their needs are understood and that IT services are delivered in line with their expectations.

- Implement best practices and industry standards to ensure the quality and reliability of IT services, with a focus on meeting SLAs and delivering value to the business.

- Ensure that the group's IT infrastructure and applications are compliant with all relevant regulatory requirements.

Qualifications :

- Bachelor's degree in Computer Science, Information Technology, or related field.

- Minimum of 10 years of experience in IT operations, with at least 5 years in a leadership role including managing SLA driven team.

- Demonstrated experience in managing application support, SRE, infrastructure and monitoring teams.

- Experience in developing and implementing IT policies, procedures, and standards.

- Strong project management skills and experience in managing budgets.

- Experience in developing and implementing disaster recovery and business continuity plans.

- Excellent communication and stakeholder management skills.

Skills :

- Strong leadership and management skills.

- Excellent problem-solving skills.

- Strong analytical skills and attention to detail.

- Knowledge of programming languages, power shell, SQL, MS SQL database

- Project on the capital market and financial services sector will be a great advantage

- Project on azure technologies will be an added advantage

- Excellent communication and stakeholder management skills.

- Strong project management skills.

- Strong knowledge of IT infrastructure, applications, and technologies.

- Strong knowledge of disaster recovery and business continuity planning.

- Strong understanding of regulatory compliance requirements.