24 Mancer Consulting Services Jobs

In this role, you will:

Real-Time Monitoring:

- Maintain and provide support in a 24x7 model for the most complex and broad technological business solutions which have direct and significant impact on Strategic payments objectives.

- Monitor & manage day to day operations of the command center ensuring all payment processes and tasks functioning smoothly and efficiently.

Client Query Management:

- Serve as the primary point of contact for handling and resolving critical client queries in real time.

- Collaborate with internal teams such as Operations, IT, Product & GTM to ensure timely resolution of client issues.

Incident Management:

- Act as a point of contact for payment-related incidents, coordinating the response and resolution efforts across relevant teams.

- Facilitate communications to internal partner groups, management and other interested parties regarding overall payment system status, volumes, health, and issues/incidents.

Required Qualifications:

- Experience in Payment Operations, Incident management, client Support or Information Technology or equivalent knowledge of payments and payment technology.

- Ability to understand payment flow topics from a strategic and business perspective in order to translate that in executive language.

- Experience in payments/ Operations command center / Customer service