Manager - Sales Operations - Digital Commerce

This role is part of the Digital Commerce, Sales Operations team.

1. Analytics

• Pull data & create scorecards (10%)
• Support regular data extraction, reporting, dashboarding requirements for Business teams
• Collaborate with DTX
• Routine Analytics (30%) e.g. key drivers & drags, highlights, weekly emails, customer call-outs, etc
• Customer scorecards and reporting:
• Target sales and OOS reporting once weekly and once/period [internal]
• Develop and run weekly execution scorecard (excel based) and summary of insights/drivers/trends
• For each of the Customers above, provide key highlights in the form of sales drivers and drags, share change analysis and other key business insights
• Powerpoint support (50%) populating period decks, helping with JBP content, Divisional decks, etc.
• Presentation building including POR decks
• dComm business updates (2-3 page PPT updates) - internal and customer-facing
• AOP Prep & Content with direction from the LG1 sales lead
• JBP prep and content with direction from the LG1 sales lead, including trends, performance, insights, top items, OOS information etc.
• Other/Ad-hoc (10%)
• new item set up

• 5+ years of experience in analytics and reporting
• Proven success with cross-functional teams, project coordination, consistent execution, & follow up
• Strong analytical & deep dive skills as evidenced by high intelligence and previous ownership of comprehensive analytical tasks and projects
• Cross-functional literacy as evidenced by the ability to work with support functions such as Supply Chain, Marketing and Finance
• Strong problem-solving capabilities as evidenced by a track record of finding feasible solutions to complex problems, especially in an environment with incomplete information and tight timelines
• Instinct for executionas evidenced by strong organizational skills, prompt follow-up, and focus on task completion
• Sound communication skills as evidenced by the ability to educate and influence internal and external staff
• Resilience as evidenced by the courage maintain a positive attitude when faced with obstacles and the willingness to develop alternative approaches to overcome them
• Bias for action & ownership as evidenced by a track record of taking decisions in to drive the interests of the business while still maintaining highest levels of rigor and compliance