Head - E commerce Operations

Position Summary:

• Strategize and oversee all e-commerce operations, handling volumes exceeding 40K units monthly on platforms such as Amazon, Myntra, Flipkart, and others.
  

• Develop and implement strategies to enhance the brandpresence and sales in the digital space.
  

• Ensure the accuracy and optimization of product-related aspects, including setup, pricing, categorization, ranking, and upsell/cross-sell strategies.
  

• Lead the enhancement of existing product listings while driving the successful launch of new products.
  

• Plan and execute promotional campaigns and trading activities in alignment with business goals.
  

• Monitor and analyze KPIs to improve customer journey, enhance conversions, and drive overall sales and margins.
  

• Identify opportunities to innovate in the e-commerce space to maintain a competitive advantage.
  

• Collaborate with cross-functional teams, including marketing, operations, and product development, to align e-commerce strategies with overall business objectives.
  

  Key Responsibilities:
  

  1. Strategic Leadership:
     

     • Drive long-term e-commerce growth strategies.
       

     • Stay updated with e-commerce trends, tools, and technologies to bring innovative ideas to the business.
       

     • Build and maintain competitive benchmarking within the e-commerce sector.
       

     • Operational Excellence:
       

       • Oversee marketplace operations, ensuring the timely execution of campaigns and operational processes.
         

       • Manage and improve processes for inventory management, order fulfillment, and customer service.
         

       • Ensure compliance with platform requirements and optimize operational workflows.
         

       • Team Management:
         

         • Lead and mentor the e-commerce team to meet and exceed performance goals.
           

         • Foster a collaborative and high-performance culture within the team.
           

         • Performance Optimization:
           

           • Analyze data and customer behavior to identify areas of improvement.
             

           • Create weekly and monthly reports capturing relevant KPIs and actionable insights.
             

           • Optimize pricing, promotions, and merchandising strategies to maximize sales and profitability.
             

             
             
             Requirements

             Qualifications:
             

             • Masterdegree in Business, Marketing, or a related field.
               

             • 10+ years of experience in e-commerce, with at least 5 years in a leadership role.
               

             • Proven track record of driving revenue growth and managing large-scale e-commerce operations.
               

             • Strong analytical skills with the ability to interpret data and make data-driven decisions.
               

             • Excellent leadership and team management abilities.
               

             • In-depth knowledge of online marketplaces and their operational requirements.
               

             • Strong communication and interpersonal skills.
               

               
               
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