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Engaged Employer

EXL Service

Compare

3.7

based on 6.9k Reviews

139 EXL Service Manager Jobs

Manager

EXL Services.com ( I ) Pvt. Ltd.

3.7

based on 6.9k Reviews

10-15 years

₹ 22 - 16L/yr (AmbitionBox estimate)

Bangalore / Bengaluru

1 vacancy

Manager

EXL Service

posted 2mon ago

Job Role Insights

Flexible timing

Key skills for the job

Google Tag Manager

Job Description

KEY RESPONSIBILITY AREAS INCLUDING PREFERRED SKILLS AND EXPERIENCE

End to end knowledge of O2C function and an ability to keep informed of trends
Develop action plans to ensure that improvement development plans are achieved.
Ensure that service levels agreements/KPI is exceeded.
Overall understanding of processes, continuous improvement work and an ability and interest in identifying and championing new ideas for possible adoption & transformation experience is added advantage.
A proven data analyst with ability to bring out metrics from any given data.
Maintain day to day operations, administration and communication to Client and leadership
Initiate meetings with various stakeholders to communicate the process deliveries and Issue resolution
Develop and maintain relationships with external system owners and vendors
Ensure Internal Control compliance and External Audit requirements are met at all times
Develop Competencies in the team, Hire right candidates for any open positions
Perform all other duties as assigned.
Ability to effectively lead a wide variety of professionals, regardless of their experience level and specific expertise in achievement of established goals and objectives
Be analytical and have the ability to visualize process performance
Strong business and customer focus
Working and managing teams in a matrix organization
Ability to build relationships, teamwork and networking in a virtual international context
Ability to manage multiple priorities, think tactically and strategically, demonstrate objectivity, be results-oriented, and show initiative and creativity
Must be a proven team player with strong collaboration skills
Closure driven, work with a sense of urgency
Proven experience in driving efficient, time sensitive and cost effective service that meets the client's needs

Competencies:

Knowledge of the process and systems
High level of computer proficiency and excellent MIS skills
Ability to coach and give feedback on an ongoing basis
Clear written and verbal communication
High level of Customer Service and Quality Orientation
Strong Communication and Motivational Skills
Ability to lead in a continually challenging environment
Effectively plan, prioritize and execute everyday floor operations

Eligibility Criteria:

Good communication skills both written and verbal
Good understanding of O2C process along with downstream and upstream areas
Should have 7-10 Years of Experience

Should have experience of managing a team of 20 to 30 members

Employment Type: Full Time, Permanent

Read full job description

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What Manager at EXL Service are saying

3.8

Rating based on 90 Manager reviews

Anonymous · Other in Noida

Likes

Company has work life balance and flexible working hours in Analatics and Digital.

Work-life balance - Good

Dislikes

In last 3-4 years many veteran top management leave the organization and those who replace them they are not upto. They are trying to implement US work culture, like hire fire culture but in terms of package they are not even follow Indian market. The new top management don't even respect those who spend more than a decade in the organization.