Management Trainee - Customer Service - TQP Lead

Genpact (NYSE: G) is a global professional services andsolutions firm delivering outcomes that shape the future. Our 125,000+ peopleacross 30+ countries are driven by our innate curiosity, entrepreneurialagility, and desire to create lasting value for clients. Powered by our purpose- the relentless pursuit of a world that works better for people - we serve andtransform leading enterprises, including the Fortune Global 500, with our deepbusiness and industry knowledge, digital operations services, and expertise indata, technology, and AI.

Inviting applications for the role of BusinessTraining & Call Quality, Management Trainee – Customer Service

In this role, you will support the overall organization’sstrategy and help the business grow through its training and call qualityimprovement initiatives, and develop and handle performance of the training andquality team.

Responsibilities

·      Conduct training needs assessments to identifyknowledge gaps and areas for employee development

·      Design and develop comprehensive trainingprograms, including curriculum creation, choosing appropriate delivery methods(e.g., classroom instruction, e-learning modules, on-the-job training)

·      Manage and coach internal training staff,providing guidance and support to enhance their delivery skills

·      Evaluate the effectiveness of training programsthrough metrics and feedback mechanisms

·      Collaborate with various departments (e.g., HR,Operations) to align training initiatives with overall business objectives

·      Deliver training sessions effectively, utilizingstrong adult learning principles and engaging instructional techniques

Qualifications we seek in you!

Minimum Qualifications/ Skills

• Bachelor's degree (Any)
• Should have been a part of the training and or quality function or holding a training and quality assurance experience.
• Good communication skills, should be in a position to handle multiple stakeholders.
• Should be able to mentor & coach the Quality Analysts and Trainers
• Self-starter & strong people connect

Preferred Qualifications/ Skills

• Experience in supporting Tech/ Semi Tech processes (preferred)
• Good excel & PPT skills

Genpact is an Equal Opportunity Employer and considersapplicants for all positions without regard to race, color, religion or belief,sex, age, national origin, citizenship status, marital status, military/veteranstatus, genetic information, sexual orientation, gender identity, physical ormental disability or any other characteristic protected by applicablelaws. Genpact is committed to creating a dynamic work environment thatvalues diversity and inclusion, respect and integrity, customer focus, andinnovation. Get to know us at www.genpact.com andon X, Facebook, LinkedIn,and YouTube.Furthermore, please do note that Genpact does not charge fees to process jobapplications and applicants are not required to pay to participate in ourhiring process in any other way. Examples of such scams include purchasing a'starter kit,' paying to apply, or purchasing equipment or training.