Customer Manager!! Collections

Roles and Responsibilities

• Manage customer relationships to achieve payment collection targets through effective communication, negotiation, and issue resolution.
  
• Identify potential issues and develop strategies to mitigate risks associated with delinquent accounts.
  
• Collaborate with internal teams (e.g., operations, sales) to resolve complex customer complaints and improve overall account management efficiency.
  
• Ensure compliance with company policies, regulatory requirements, and industry standards in all aspects of collections activity.