Sr. Mgr. Customer Care-Africa

Assist / guide distributors in Service Parts Operations

Implement policies and procedures in dealership network

Assist distributors in concern resolution.

Ensure to achieve TAT, CSI, DSS CAPs Targets

Channel capability building.

Achieve Spare Parts Lubricants revenue targets

Implement warranty policy and monitor warranty cost per Tractor

Ensure campaign activities are completed in time.

Audit dealerships for processes and Warranty claims

Ensure timely product feedback from dealers

Ensure distributors get required support from HO in terms of literature, tools, diagnostics, catalogues, etc.

Help distributors grow business through Service Marketing activities.

Visit fleet operators along with Distributor to instill confidence in our products and services

Engineering Graduate (Mechanical / Automobile).

12-15 years (BE) experience in Service, Field Operations and Parts Operations in Tractors / Farm Machinery. International experience will be an added advantage

Exposure to dealerships systems and processes with experience in implementing dealership and CSI processes.

Experience in handling dealers and customers.

Sound technical knowledge with analytical skills

Experience in warranty system

Exposure to Parts inventory management

Business acumen