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Process Expert / Sr. Process Expert 2/ Specialist
3-4 years
₹ 2.55 - 6L/yr (AmbitionBox estimate)
Pune
1 vacancy
Process Expert / Sr. Process Expert 2/ Specialist
Maersk
posted 14d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
teams.
- Managing shipments E2E by validating destination, route, delivery time.
- Carry out operations in line with standard operating procedures (SOP) and contractual agreements
- Ensure accurate tracking and logging of information in internal and/or customer specific systems.
- Stakeholder Management - Customer & Internal teams
- Coordinate & expedite requests, time-specific pickups and deliveries and other special requests.
- Daily shipment status monitoring to ensure service levels are achieved, escalation of issues as & when necessary.
- Optimally distribute operational activities and utilize resources efficiently, to ensure high productivity.
- Maintain customer relationship and assist in maintaining & growing the business by providing effective solutions.
- Maintain proactive inter-departmental coordination to meet service delivery expectations.
- Ensure the account IOP is strictly adhered to by all parties.
- Ensure timely opening & closing of job files.
- Managing remote teams effectively to meet service deliverables
- Focus on process improvement from a customer perspective as well as Maersk internally.
- Ensure Maersk KPI is fulfilled against target.
- Exception Management
- Pre-empting and highlighting potential issues & ensure appropriate/timely communication to all stakeholders
- Minimum 3 - 4 years of experience in Freight forwarding/Shipping/OCE operations is preferable
- Bachelor s degree
- Good knowledge of Shipping operations and related documentation processes is preferable
- Commercial acumen
- Good knowledge of MS Office applications, viz. Excel, Power point
- Hands on experience of customer SAP, WMS systems is preferable
- Experience of working with remote teams would be an added advantage
Employment Type: Full Time, Permanent
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What people at Maersk are saying
Rating based on 352 Process Expert
reviews
Anonymous · Energy & Mining
in Mumbai
Transport facility
Senior Management at GSC specially Site head is biased and hypocrite.She is the reason for unhappy employees accross Mumbai GSC Many employees had to leave this organisation as she was given preference even if she is not deserving.She will only keep the employees who will praise her.HR is so worst that they also only follow her comma..Read More
- Salary - Bad+6 more
Process Expert salary at Maersk
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