Assistant Manager - Deductions

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.       

Inviting applications for the role of Assistant Manager, Order to Cash – Disputes! We are looking for someone with deep understanding and ability to perform day-to-day operations while maintaining SLA. Solving queries related to Claims and coordinating with customer. Responsibilities •    Manage the OTC Claims portfolio and maintain strong customer relations. •    Respond to customer emails related to payment / dispute status. •    Determine if the disputes are valid and issue credit memos (If valid dispute) •    File Claim of payment in customer Portals if Disputes are invalid. •    Process & match CSBs •    Raise workflow request to Claims Team for investigation, coordinate, check status and close disputes. •    Manage deductions: classify, split, deduct from invoices, register claims. •    Contact customers regarding rejections •    Review disputed reasons such as pricing, shortages, damages, rebates, co-ops and returns. •    Handle order release based on the criteria.  •    Analyze customer we pay and deduct customers to initiate payments. •    Obtain data from customers, freight forwarders and business units. •    Handle order release task •    Co-ordinate with collections/ Cash Apps to seek and provide details. •    Investigate on disputed lines and provide the documentation. •    Obtain documentation to support Business's position on invoices which are disputed and prepare necessary documentation to rebill customers. •    Should be able to independently manage assigned targets for calls & aged AR claims. •    Should be able to speak to the US based clients to discuss the input and resolve any queries for disputes. •    Research any full open invoices which customers have disputed. •    Support team priorities and initiatives and effectively manage workload. •    Assist in SOP (Standard Operating Procedures) creation and updating. •    Deliver the required data for audit purposes. •    Ensure Key Metric’s are met, and service is delivered to end users as expected. •    Daily usage of client’s tools for the assigned activities •    Implement improvements to current processes. •    Customer and Country/Regional Stakeholder Relationship Management through e-mail and conference calls. •    Lead and participate in conference calls with Country / Regional Financial Managers. •    Participate in governance meetings at country / region level. 

Qualifications we seek in you! Minimum Qualifications  •    B. Com Graduate or equivalent experience •    Relevant domain experience. •    Prior work experience. •    System proficiency in MS Office Tools especially with MS Excel •    Experience in working on SAP. •    Excellent communication & presentation skills •    Customer service orientation  •    Problem solving and decision-making ability.  •    Strong analytical skills and attention to detail •    Ability to work effectively under pressure. •    Bias for action (focus on results and use of intelligent risk taking)  •    Team Alignment (team player; supports and respects others)  •    Accountability and responsibility (personally driving change and using operational discipline to deliver on the promise)

Preferred Qualifications /Skills •    Ability to work with various IT applications (PEGA, HRC, reporting tools, etc.) 

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. Get to know us at www.genpact.com  and on X, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.