Specialist

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation, we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.



Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

We Offer

A tailored onboarding and induction with access to a wide range of training schemes to help with your learning and development. Setting you up for success is important to us.

An annual bonus based on company performance.

Every colleague at Maersk has access to a fantastic range of wellbeing, mental health support and financial advice through our Employee Assistance Program.

For eligible roles, we also offer short-term incentives to recognise, appreciate and reward your work for delivering outstanding results.

Whilst the role is advertised as full-time, we would be happy to discuss possible flexible working options and what that might look like for you.

As an employee with Maersk GSC, you will be part of a working environment as diverse as the APMM group. Maersk strongly encourages continuous learning at work and sharing of best practices by rewarding innovations. We aren t all about work, we believe in a holistic development of our employees and so regularly organize recreational activities giving our employees a chance to unwind and showcase their creative side. As an organization, we strongly believe in a people-centric approach with emphasis on employee engagement and work-life balance.

Key Responsibilities

• Assist customers with their issues keeping close collaboration with our co-workers locally in order to ensure prompt exception handling.
• Needs to be customer centric and inclined towards delivering excellent customer service
• Own the issue with low tolerance to delays and accuracy.
• Read and reply to correspondence on both internal & Customer s emails within SLA s as defined for the specific communication channel.
• System Workflow adherence and reply within strict deadlines
• Take on additional responsibilities such as reports / analysis basis Area requirement
• Meeting all Import custom manifest service and deadline requirements eliminating any service failures
• Adhere to standardized processes and tasks without compromising customer experience.
  

Who are we looking for?

• Graduate with more than 8 yrs of Customer Service Experience
• Graduates with excellent communication skills
• Strong understanding of the E2E shipping cycle (Added advantage)
• Structured and has a high attention to quality
• Contributes with ideas/suggestions for overall improvement of the operations business unit .
• Flexible to work in rotational shift.
• Ability to work in an Agile environment.
• Ability to accept change and make the best of any situation.
• Cross learning capability and supporting team as and when required and supporting in being an engaged team member.

Technical Skills
Well versed with computer and MS office application like: Excel, Word, and Power Point etc
Good typing speed

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing .