Customer Service Engineer

We are seeking a Customer Service Engineer for providing technical assistance to our clients in the GPS/ tracking domain.

Job Responsibilities :

- Providing technical software & hardware support to clients

- Providing technical demos of product or new features to client

- Troubleshooting issues related to hardware or software functionalities

- Respond to requests for technical assistance in person, via phone or electronically and follow service desk procedures.

- Accurately describe client issues and interpret and design a resolution

- Identify and escalate situations requiring urgent attention

- Make sure the process conformity and SLAs are accomplished

Required Candidate Profile :

- Project experience with GPS hardware/technology/SAAS will be given preference

- Experience in GPS installation

- Ability to diagnose and troubleshoot basic technical issues

- Good understanding of computer systems, mobile devices and other tech product

- Ability to provide step-by-step technical help, both written and verbal

- Customer-facing experience is a plus

- Comfortable working on rotational shifts