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Concierge Porter/Bell Boy
Lyfe Hotels
posted 2mon ago
Job Role Insights
Key skills for the job
Job Description
Key Responsibilities:
1. Guest Arrival and Departure:
- Greet arriving guests with a friendly and welcoming demeanour.
- Assist guests with the handling of luggage, including unloading from vehicles and delivering to rooms.
- Escort guests to their rooms, providing information about hotel facilities and services.
2. Luggage Handling:
- Safely and securely transport guests luggage to and from rooms.
- Ensure luggage is properly tagged and accounted for during transit.
- Offer assistance with packing or unpacking, if requested.
3. Information and Assistance:
- Provide guests with information about the hotel, including dining options, hours of operation, and special services.
- Offer recommendations for local attractions, restaurants, and transportation options.
- Assist guests with making restaurant reservations, arranging transportation, or booking tours.
4. Guest Services Coordination:
- Coordinate with the front desk and concierge team to fulfil guest requests promptly and efficiently.
- Ensure timely delivery of amenities or services to guest rooms, as requested.
5. Valet Parking:
- Assist with valet parking services, including parking and retrieving guests vehicles.
- Handle vehicle keys securely and professionally.
6. Bell Desk Organization:
- Maintain the bell desk area in an organized and clean manner.
- Keep track of luggage carts and ensure they are readily available for guest use.
7. Security and Safety:
- Be vigilant about the safety and security of guests and their belongings.
- Follow hotel security procedures and emergency protocols as needed.
Qualifications:
- High school or equivalent.
- Previous experience in a similar role is a plus.
- Excellent customer service and communication skills.
- Physically fit and capable of lifting and carrying heavy luggage.
- Professional appearance and a courteous attitude.
- Ability to work well under pressure and in a fast-paced environment.
- Attention to detail and a focus on guest satisfaction.
- Availability to work flexible shifts, including nights, weekends, and holidays.
Thank you for submitting your application! We will get back to you shortly.
Employment Type: Full Time, Permanent
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