DXC - Application Support Analyst - Unix/Wintel (3-4 yrs)

Project description :

You'll be working in Group Functions, Application Support & Reliability team, supporting applications in Finance area.

You role is to ensure the stability of the systems we support.

We respond to requests from traders, operations, business management as well as ensuring our daily processing cycles complete accurately and on time.

We help by resolving incidents before they have a material impact and by implementing change according to plans that minimize the risk of disruption.

Responsibilities :

Do you have a knack for technology? Are you at your best when supporting others? We're looking for someone like that to :

- Provide production support and batch monitoring.

- Uphold high standards for timely issue resolution.

- Interface with the business and IT stakeholders to understand production issues and determine support solutions.

- Define workarounds for known errors and initiate process improvements.

- Contribute expertise to release and deployment planning and implementation.

- Work in rotating shifts (APAC/EMEA) and support over weekends as per project requirement.

- Lead Application Support & Reliability action items for Outages / Major incident reviews / IPM / BCM / Release mgmt./ Audit / Transition / Stake Holder meetings / Automation / Tooling and Risk & Control activities.

Skills :

Must have :

- At least 3-4 years experience in a production support role.

- Strong Scripting , Tooling, UNIX, Wintel and Database knowledge.

- Experience working in scheduling tools like Autosys.

- A natural ability to solve complex issues.

- Strong analytical, problem-solving and synthesizing skills (you know how to figure stuff out).

- Experience with ITIL processes for incident, request, problem management, change and release activities as well as knowledge management.

- Very good communication skills, Collaboration skills, Good team player and Ability to multitask.

Nice to have :

- Experience in Automation tools (AppDynamics, IP Center etc) is plus and inclination towards learning automation tools.

- Investment bank domain experience.

- Experience in onboarding and supporting Azure Cloud based applications is plus.

- Other.

- Languages.

English : C1 Advanced.