Area Service Manager

Area Service Manager

Job Purpose

Frontline role handling Service centers directly. Monitors service quality and coaches service centers to achieve desired service levels. This position is directly responsible for the overall customer service operations for all products manufactured/marketed by Luminous Power Technologies Ltd in the given area .Will be accountable for implementation of the strategy at ground level.

Primary Job Responsibilities

Customer Services Power Electronics Industrial

1. Execute the customer service strategy for all products across the service network
2. Ensure Key Service Deliveries like TAT,CSAT, CNPS, Productivity, Cost Quality are met consistently
3. Monitor the performance of service centers with strong periodic review mechanism
4. Ensure data Accuracy / Sanctity in CRM
5. Ensure adequate quality manpower in field
6. Ensure no escalation from trade end customers
7. Ensure planned visits to trade resolve issues timely maintain good market reputation
8. Keep Warranty consumption within norms with random audits
9. Ensure to achieve revenue targets service center wise
10. Ensure spare parts are managed effectively with no variance
11. Manage MSL credit limits across all service centers
12. Ensure System process are in place all across the network
13. Monitor successful implementation of quality systems and standards in the service departments.
14. Ensure all engineers are trained time to time with refresher new hire trainings
15. Develop available pool of Engineers for better productivity drive