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Senior Director - Program & Project Management
18-22 years
Hyderabad / Secunderabad
1 vacancy
Senior Director - Program & Project Management
LTIMindtree
posted 2d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Responsible for managing Delivery and Operations of portfolio of projects across IT Operations and Customer Support specializing in customer engagement and business performance in Cloud Ops space Comes with a pragmatic approach to business growth through
delivery excellence with direct accountability on endtoend service delivery customer satisfaction and people development
Skills Experience
Total experience of 18-22 years of IT experience in space of Service delivery Customer support industry
10-12 years of total experience in Customer Support BPO Organization IT Services and in Delivery
Strong experience in Delivery with distributed teams onsiteoffshore define and implement delivery processes handle mix of project types and technologies
Managed delivery of 15M-20M portfolio
Hands on experience in delivery of large scale Technical and IT operations engagements with a team of at least 200-250 people
Demonstrated ability to work in a very fast paced environment to manage multiple tasks to adapt and deliver results in highly unstructured situations
Ability to build high performing teams mentoring team members building a strong second line ability to attract retain talent
Excellent customer interfacing skills and proven ability to interact with Senior leadership team from IT and Business in the customer organization
Ability to provide coherent vision strategic plans and leadership to achieve peerstakeholder buyin and successful alignment with business vision
Able to deal with diverse set of stakeholders and tune abstraction levels to be able to communicate effectively from a campus mind level to client program sponsor
Proficient in articulation communication and presentation
Experience of at least 35 years in a client facing onsite project program management role is good to have
Roles Responsibilities
Responsibilities
Manage diverse and large geodistributed teams sizes that are in the 200 range
Accountability for managing delivery of portfolio of engagements across multiple customers in the IT operations platform maintenance and customer support domains
Manage customer relationship in the account from delivery perspective and achieve best in class satisfaction
Accountable for key engagement KPIs such as Service Levels and CSAT
Manage operational parameters like revenue recognition resource utilization attrition gross margin competency mix campus talent induction etc and manage business growth effectively
Responsible for people attrition management career planning and development of the team Drive domain initiatives in the delivery organization and have knowledge specific to customer business process
Provide continuous monitoring methods for the stability of existing processes Conduct regular review of project progress report status to internal Mindtree delivery leadership Ensure all projects are compliant to basic PM delivery processes such as guidance staffing invoicing etc
Conceive innovative high value solutions for clients in areas of technology or process improvement
Identify interdependencies and work to develop plausible solutions Proactive Risk and Escalation Management
Contribute towards IG initiatives on PeopleProcessTechnology
Own and drive at least 1 mediumlarge proposal in the accounts
Willingness to travel domestic and international on a need basis 12 times a year.
Employment Type: Full Time, Permanent
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based on 19.8k employees
Flexible timing
Monday to Friday
No travel
Day Shift
LTIMindtree Benefits
Submitted by Company
Accelerated Talent Management Inclusive, Diverse & Equitable Workplace Time-Off for Birthdays & Anniversaries Experience the Legacy of L&T Group Hybrid Work Setup and Flexibility
Submitted by Employees
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Senior Director - Program & Project Management
18-22 Yrs
Hyderabad / Secunderabad
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