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Vice President - Operations
Genpact
posted 5d ago
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Job Description
Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.
Inviting applications for the role of Vice President - Operations Genpact is looking to fill the role of Head of Global F&A, a leadership role responsible for the strategic planning and execution of S2P, R2R, I2C and HRO operations for a key client ensuring all Genpact Delivery centers meet customers and organization needs. This position provides leadership and management to Genpact staff aligned to the clients operations and actively contributes to overall operational targets as well as daily business decisions. The successful candidate will be responsible for customer management, people management, quality management, workplace planning, mentoring, development, and training.
- Collaborate with client s senior stakeholders and Genpact service lines to develop and execute strategy and operational plans
- Lead global operations to achieve/exceed P&L
- Deliver Genpact s digitalization strategy through leveraging the latest disruptive technologies such as Robotics Process Automation (RPA), Artificial Intelligence (AI) as well as blockchain to enhance operational delivery and customer experience
- Lead and initiate discussions at client-side and highlight key focus areas and bring in traction to support operations, CI initiatives and ensure implementation
- Implement appropriate mechanisms to identify, understand and call out performance gaps and/or performance breakthroughs in operations. Develop and implement improvement plans to close performance gaps.
- Drive continuous improvement within operational processes, look for opportunities to improve the current cost base
- Be a senior escalation point for resolving customer & internal issues. Handle escalations confidently, identify key risks, and agree/implement mitigation plans to ensure repeat complaints are eliminated
- Maintain & grow excellent customer relations focus on improving NPS. Take personal ownership for actions plans that may arise from time to time
- Work with the client to understand key requirements and translates them into delivery plans capable of being executed effectively by Genpact to agreed timescales
- Work with client s retained organization to assist with communication of key process changes to drive program adoption within client teams
- Working with the retained team to identify transformation and productivity opportunities, and interfacing back to the Delivery Centres (and vice versa)
- Responsible for monitoring process of savings targets, timely deliveries, agreed sourcing projects
- Proactively engage internal Genpact team to increase knowledge & expertise being delivered to the client on F&A processes
- Collaborate for the new deal process including solutioning, pricing, due diligence, transition, and stabilization
- Bachelors/Master s degree from a reputed University
- Subject matter expert in F&A (S2P, R2R, I2C and HRO) operations the ability to coach & mentor team members across all delivery centers
Outstanding negotiation, interpersonal, verbal, and written communication skills
Demonstrate a working knowledge of the lean six sigma framework to drive continuous performance improvement
Commercially savvy seeks to provide win-win solutions for the Client and Genpact
Measurable experience in leading and growing profitable satisfied accounts and/or meaningful business management experience
Ability to lead a large team across multiple locations & be able to assimilate & encourage cultural diversity
Proven listening and customer service skills
Influencing skills, creative thinking/innovative mindset
Effective mentoring and relationship building skills with the ability to effectively lead group and interpersonal conflict situations
Employment Type: Full Time, Permanent
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People are getting interviews at Genpact through
People are getting interviews through
(based on 2.1k Genpact interviews)
Job Portal
Referral
Walkin
Company Website
Campus Placement
Recruitment Consultant
42%
13%
12%
8%
6%
3%
16% candidates got the interview through other sources.
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What people at Genpact are saying
Rating based on 7 Vice President Operations
reviews
Anonymous · Operations
in Hyderabad / Secunderabad
Likes
Learning atmosphere
Dislikes
Nothing in particular
Read 7 reviewsVice President Operations salary at Genpact
reported by
70
employees
with 18-27
years exp.
₹30
L/yr - ₹93.9
L/yr
23%
more
than the average Vice President Operations Salary in India
View more details
What Genpact employees are saying about work life
based on 30k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Genpact Benefits
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