IND-Team Lead_Marketplace Management

About Lowe s
Lowe s Companies, Inc. (NYSE: LOW) is a FORTUNE 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Bengaluru, Lowe s India develops innovative technology products and solutions and delivers business capabilities to provide the best omnichannel experience for Lowe s customers. Lowe s India employs over 4,200 associates across technology, analytics, merchandising, supply chain, marketing, finance and accounting, product management and shared services. Lowe s India actively supports the communities it serves through programs focused on skill-building, sustainability and safe homes. For more information, visit, www.lowes.co.in.

About the Team

The team focuses on Provide the customer the most compelling Direct To Customer experience in home improvement by developing and maintaining a strong vendor network and supplier partnership within the Digital Commerce space.

Job Summary:

The Team Lead, Marketplace Management is responsible a team of analysts, tasked with onboarding new sellers and items onto Lowes.com and maintaining the relationship with the seller post onboarding. This will include monitoring performance, conducting business reviews, identifying opportunities for improvement and triaging issues that arise. He/She will also be responsible to drive process/project improvements to existing processes and be the business SME. Primary scope of responsibility of the Team Lead and his/her team will be for a segment of the marketplace business, defined by BA/MDV or volume.

The ideal candidate will be detail-oriented with digital business or merchandise operations experience, home improvement or digital retail knowledge, and strong organizational skills. This role will partner across digital and merchandising to implement the category expansion strategy for third-party sellers, enable a clear process to get those sellers onto the site and continuously improve the process to reduce cycle time and increase seller satisfaction.

Roles Responsibilities:

Core Responsibilities:

Key Responsibilities:

• Provide onboarding support to welcome sellers onto lowes.com, shepherding them through all set-up steps/activities on DSCO/Rithum/Mirakl and other seller platforms as necessary.
• Ensure all the appropriate seller information/ item attributes are captured, verified and uploaded to ensure sellers and products are listed and meet the necessary guardrails, aligned to Lowe s data quality guidelines
• Maintain and organize seller-related documents, follow-up as necessary.
• Work with leadership to conceptualise, design, develop and execute processes for the Seller and Item onboarding activities.
• Identify opportunities for process improvement, automation and enhancements to the deliverables the team is responsible for.
• Own development and maintenance of SOP documents, review and refine processes for optimal efficiency.
• Regularly interface and consult with sellers, troubleshooting set-up issues to aid in successfully onboarding items into the marketplace
• In partnership with Trust Safety and Seller Operations teams, ensure seller standards are defined and upheld
• Implement technical rules and other processes within the seller management tools to automate aspects of the function
• Responsible for volume management for team, using ticketing systems, email or assigned systems.
• Holds team accountable for meeting or exceeding expectations by managing milestones and deliverables and coordinating team activities.
• Meet or exceed key results (financial, operational and customer) related to digital third-party sellers through collaborative improvement
• Keeps leadership informed of progress, escalates for support as necessary
• Provides leadership to a team of 7+ direct reports by attracting and hiring talented individuals, setting goals, communicating clear expectations, providing timely and constructive feedback as well as meaningful developmental opportunities, and managing performance. Identifies formal and informal training opportunities to develop technical skills for the individual and team.

Years of Experience:

• Min 6+ Years relevant experience in online/retail merchandising, digital business, operations
• 2+ years leadership experience with direct or indirect report responsibility and managing 1-2 cross-functional teams/resources

Education Qualification Certifications (optional)

Required Minimum Qualifications:

• Bachelors Degree Business Administration, Marketing, Operations, Data Analytics, or related field

Skill Set Required

Primary Skills (must have)

• Experience with digital or marketplace or category merchandising
• Highly Detail-oriented with strong operational mindset
• Proven Expertise in third-party assortment management, data quality methodology/guidelines
• Experience with third party marketplace systems such as DSCO/Rithum/Mirakl etc.
• Excellent written and verbal communication skills, including the ability to converse with US based sellers via email, phone, teams calls(to be evaluated)
• Leadership experience with direct report responsibility and managing cross-functional teams
• Experience working with Excel and other data/reporting tools
• Excellent problem-solving and time management skills

Secondary Skills (desired)

• Retail corporate experience
• Experience in customer facing/telecall/Customer Support roles
• Experience / familiarity with Adobe Analytics, Power BI, Tableau, Superset, or other analytics platforms
• Experience managing a business portfolio in a large retail environment
• Account management, client serving or consulting experience

Lowe s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under state or local law. Lowe s wishes to maintain appropriate standards and integrity in meeting the requirements of the Information Technology Act s privacy provisions.

Lowes is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.