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Senior Support Consultant
Quorum Software
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Involved in providing EC Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management
- Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications with SLAs
- Understand and assess customer s reported issues to determine prioritization
- Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
- Manage and ensure documentation of assigned incidents, including internal and external communications
- Provide mentoring and technical knowledge sharing to junior team members
- Work closely with Continuous Service Manager for process improvement and delivering high-quality standards products
- Maintain strong adherence to Service Level Agreements
- Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
- And other duties as assigned.
- Candidate must possess at least a bachelor s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
- At least 3 year(s) of working experience in delivering EC solution support or solution implementation is required for this position
- Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
- Good experience in writing monitoring and automation scripts using Perl or Shell
- Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs
- Experienced in Datacenter Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
- Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements.
- Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions
- Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
- Proficient in communicating to stakeholders in English.
- A team player and enjoy working in a multi-cultural environment
- Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
- Visa Sponsorship : Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.
Employment Type: Full Time, Permanent
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