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Senior Support Consultant
Quorum Software
posted 4mon ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Involved in providing EC Level 2 Application Software Support and responsible for Incident, Service Request, Change and Problem management
- Responsible to diagnose, troubleshoot, solve code errors, and fix bug issues within the software applications with SLAs
- Understand and assess customer s reported issues to determine prioritization
- Responsible to integrate the technical knowledge and business understanding to consult and provide solution to customer
- Manage and ensure documentation of assigned incidents, including internal and external communications
- Provide mentoring and technical knowledge sharing to junior team members
- Work closely with Continuous Service Manager for process improvement and delivering high-quality standards products
- Maintain strong adherence to Service Level Agreements
- Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
- And other duties as assigned.
What to Bring:
- Candidate must possess at least a bachelor s degree, Post Graduate Diploma, Professional Degree in Information Technology, Computer Science, Mathematics or equivalent.
- At least 3 year(s) of working experience in delivering EC solution support or solution implementation is required for this position
- Good technical skills in software technologies such as Java, Oracle PL/SQL within Linux and Windows environment
- Good experience in writing monitoring and automation scripts using Perl or Shell
- Good technical experience in diagnosing, troubleshooting, solving code errors, and fixing bug issues within the software applications with SLAs
- Experienced in Datacenter Cloud Infrastructure services (i.e., AWS and Azure) would be added advantage
- Experienced in the ITIL Concepts of IT Service Management and how it applies to IT Customer Support, Ticket Resolutions and Escalations
- Experienced in using IT Service Management Tools (ServiceNOW, JIRA, etc) to manage Customer Service Management engagements.
- Good analytical, problem-solving skills to resolve issues as well as providing short-term and long-term solutions
- Candidates with experience in Oil and Gas industry and/or hydrocarbon accounting are encouraged to apply
- Proficient in communicating to stakeholders in English.
- A team player and enjoy working in a multi-cultural environment
- Working flexibly in shift or on-call duty to be able to provide continuous support to customers 24/7
Additional Details
- Visa Sponsorship : Employment eligibility to work with Quorum Software in India is required as the company will not pursue visa sponsorship for this position.
Employment Type: Full Time, Permanent
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What people at Quorum Software are saying
Senior Support Consultant salary at Quorum Software
reported by
7
employees
with 5-9
years exp.
₹13
L/yr - ₹17
L/yr
44%
more
than the average Senior Support Consultant Salary in India
View more details
What Quorum Software employees are saying about work life
based on 23 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Quorum Software Benefits
View more benefits
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Pune, Maharashtra
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