Lotus Interworks - Director - Operations Performance (5-12 yrs)

Job Role: Director of Operations Performance

Location : Remote

Shift : 7PM - 4AM IST

About Simplia Inc.:

Simplia Inc. is a cutting-edge AI-powered tech company based in Los Angeles, specializing in providing small to mid-sized businesses with custom digital solutions, including websites, marketing services, and operational tools. Our innovative approach is powered by advanced AI-driven platforms that empower businesses to achieve unparalleled efficiency and growth

Position Overview

We are seeking a results-oriented Director of Operations Performance to lead and optimize our multi-team operations. This role is pivotal in ensuring that our Team Performance Index (TPI) is consistently maintained above target levels while delivering exceptional results for our clients.

As a part of Initial Screening Process kindly fill the below Google Form:

https://docs.google.com/forms/d/e/1FAIpQLSftlEAyBzz0jiui7hQtU901jX6n1dFReFZ1tNIAvqnzIfVXPQ/viewform?usp=sf_link

Key Responsibilities

- Drive operational excellence across multiple teams, managing a workforce of 100+ members.

- Continuously monitor and maintain the Team Performance Index (TPI) to meet or exceed established benchmarks.

- Ensure individual teams consistently achieve their KPIs and project objectives.

- Develop and execute performance improvement strategies for teams underperforming against targets.

- Oversee resource allocation and optimization across multiple concurrent projects.

- Establish and refine systems to track and analyze team performance metrics.

- Provide regular performance insights and reports to the Director of Revenue Retention.

- Proactively identify and address operational challenges impacting team performance.

Required Qualifications

- Minimum of 7 years of experience in operations management.

- Demonstrated success in managing large-scale teams (100+ members).

- Expertise in using performance management systems and KPI tracking tools.

- Exceptional analytical and problem-solving skills.

- Proven ability to lead, motivate, and optimize team performance.

- Bachelor's degree in Business, Operations Management, or a related field.

Preferred Qualifications

- Experience in lead generation or digital marketing operations.

- Familiarity with marketplace models and real-time project management.

- MBA or an advanced degree in a relevant discipline.

- Proficiency in performance optimization tools and methodologies.

- A history of implementing successful performance improvement initiatives.

Key Performance Metrics

The role's success will be measured by the following:

- Maintaining TPI at or above target levels across all operations.

- Achieving measurable improvements in team performance metrics.

- Ensuring on-time and quality project delivery.

- Consistently meeting or exceeding customer quality standards.

How to Apply

Interested candidates are invited to send their resumes and a cover letter detailing their experience in operations performance management

Simplia inc. is an equal opportunity employer. We value diversity and are committed to fostering an inclusive workplace for all employees.