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Associate - Global Mobility Operations
London Stock Exchange Group
posted 2hr ago
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Flexible timing
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Job Description
Responsibilities:
- Be the Global Mobility contact person for all regional immigration and mobility matters
- Serve as the first point of contact for Team Lead - GM Operations on Global Mobility policies, processes, and procedures via Service Now (case management tool), triage/call out cases to relevant subject matter expert groups as needed and ensure all queries are responded to accurately and within defined SLAs
- Strong Immigration Knowledge on APAC, EMEA, MENA and AMERS
- Understand international assignment and international transfer processes and support business units.
- Responsible for Immigration compliance for regional cases specifically managing all aspects tracking cases, visa expiries in partnership with our external vendors.
- Provide recommendations to mobility colleagues on immigration issues.
- Assist with the budget preparation process and ensure all assignment tax costs are adequately tracked and accounted for on a monthly basis.
- Assist with management of the third party vendors, review of KPI.s SLA and monthly invoices as applicable.
- Recommend process improvements.
- Pro-actively input into help develop, implement and maintain mobility policy and processes.
- Continuous Improvement: Identify opportunities to streamline processes, enhance the employee experience, and optimize the effectiveness of global mobility programs.
- Independently manage day-to-day aspects of high-volume caseload and proactively escalate
- Track and monitor critical deadlines and appropriately prioritize caseload
- Support and maintain effective working relationships with internal team members, consultants
- Hands on experience on cross border working with minimal intervention of Immigration Service provider
Qualification and Experience:
- Bachelors or Masters or equivalent experience in Human Resource Management.
- 4 to 6 years of prior in core Global Mobility, particularly in areas relating to Immigration and International Assignment life cycle management
- Prior experience with Workday and ServiceNow or other HRIS and case management tools is essential.
- Good understanding of HR policies and procedures, with experience of providing advice on intricate transactional HR issues to employees and line managers
- Ability to collaborate and work in a team environment, as well as independently while adhering to defined processes and procedures
- Excellent attention to detail and process orientation.
- Strong analytic, consultative, and collaboration skills.
- Ability to recognize and deal appropriately with sensitive and confidential information
- Proficiency in Microsoft Word PowerPoint, and Outlook and working to experienced knowledge of Excel
- Detail oriented individual with excellent follow through and communication skills
- Ability to work under stress and to tight turn around timelines.
- Ability to be flexible and adaptable to new and changing priorities
- Innovative, client delivery focused problem solver who is solutions oriented
- Is resourceful and able to optimally navigate through a highly matrixed, global organization
- Self-motivated and willing to learn.
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Employment Type: Full Time, Permanent
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based on 860 employees
Flexible timing
Monday to Friday
No travel
Day Shift
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