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Engaged Employer

London Stock Exchange Group

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4.0

based on 860 Reviews

279 London Stock Exchange Group Jobs

FX Operations Customer Support team member

Refinitiv

4.0

based on 860 Reviews

0-3 years

Mumbai

1 vacancy

FX Operations Customer Support team member

London Stock Exchange Group

posted 2hr ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Customer Support Recruitment Linux Administration CRM Financial Services

+ 3 more

Job Description

Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience.

Accurately diagnose issues and engage with internal resolver groups, as necessary. Build internal relationships network with key teams.

Handle complex how-to and workflow cases.

Consistently put compliance guidelines to practice.

Expertly communicate with senior-level clients.

Ensure level of knowledge remains relevant to product and industry.

Help towards continuous improvement of internal processes to constantly improve the customer experience!

Qualifications

Experience in Technical or Customer Support from a Financial Services firm or account.

Capital Markets experience is an advantage.

Critical thinking, problem-solving and decision-making skills.

Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.

Can adapt to change, demonstrate flexibility and has a can-do attitude.

Must be a team player.

Excellent oral and written communication skills.

Experience with CRM or Salesforce is a plus.

Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.

LSEG is a leading global financial markets infrastructure and data provider. Our purpose is driving financial stability, empowering economies, and enabling customers to create sustainable growth.

Employment Type: Full Time, Permanent

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