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FX Operations Customer Support team member
London Stock Exchange Group
posted 10hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience
Accurately diagnose issues and engage with internal resolver groups, as necessary
Build internal relationships & network with key teams
Build internal relationships & network with key teams
Handle complex how-to and workflow cases
Consistently put compliance guidelines to practice
Expertly communicate with senior-level clients
Ensure level of knowledge remains relevant to product and industry
Help towards continuous improvement of internal processes to constantly improve the customer experience!
Qualifications
Experience in Technical or Customer Support from a Financial Services firm or account
Capital Markets experience is an advantage
Critical thinking, problem-solving and decision-making skills
Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset
Can adapt to change, demonstrate flexibility and has a can-do attitude
Must be a team player
Excellent oral and written communication skills
Experience with CRM or Salesforce is a plus
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage
Employment Type: Full Time, Permanent
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People are getting interviews at London Stock Exchange Group through
People are getting interviews through
(based on 101 London Stock Exchange Group interviews)
Job Portal
Campus Placement
Referral
Company Website
Walkin
Recruitment Consultant
33%
18%
17%
12%
6%
1%
13% candidates got the interview through other sources.
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What people at London Stock Exchange Group are saying
What London Stock Exchange Group employees are saying about work life
based on 788 employees
Flexible timing
Monday to Friday
No travel
Day Shift
London Stock Exchange Group Benefits
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