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Engineer, Application Management
London Stock Exchange Group
posted 15hr ago
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Flexible timing
Key skills for the job
Job Description
Support of the LSEG Post Trade Solution TradeAgent application.
Support of a critical element of the London financial infrastructure.
- Resolve Incidents and Problems
- Monitor ServiceNow for Incidents and Problems
- Analyse problems and decide on suitable resolutions
- Apply resolutions following the Post Trade Change Management procedure
- Report status to relevant business and IT teams
- Record progress of incident resolution in ServiceNow
- Follow documented incident management procedures
- Bug fixes and enhancements to Post Trade products
- Help design solutions for long term fixes for application bugs and minor functionality enhancement requests
- Implement application fixes
- Update code repository with source code changes where necessary
- Update relevant WIKI/ documentation with changes
- Co-ordinate the Release process for new releases
- Work to the ITIL standard following Post Trade policies
- Building and supporting environments
- Configuring monitoring and logging software (Datadog preferably) on all resources of the application service
- Maintain working relationship with business teams and business management
- Should be willing to work on Morning, Day or Night shift based on UK time according to the monthly roster
- Out of hours support / On-call support
- Be available for overnight support of production services to ensure successful completion of processing
- Respond to overnight calls and deal with issues
- Support weekend releases and maintenance work
- Consultancy
- Provide consultancy during bug fixes, design and implementation
- Act as subject matter experts for the application and the relevant business domain
- Assist in project related work
- Carry out requirements as defined by project team
- Quality check potential changes
- Review development release packages prior to production deployment
- Provide benefit of experience in the business area and application
- DR, Daily KRI, Monthly Service Review
- Participate in Production out of hours activities such as Disaster Recovery exercise
- Work with Service management and chip in the monthly service review with Stakeholders
- Work with Op Risk team to publish daily KRI to Stakeholders
PERSON SPECIFICATION
Education:
- Degree educated, preferably in a technical field
Required skills and experience
- Excellent problem-solving and analytical skills
- Strong understanding of product development lifecycle and methodologies
- Good knowledge of DevOps and its related Technologies : CI/CD , Jenkins , Ansible, Kafka
- Good knowledge of AWS Cloud Technologies ( EC2, EBS, RDS, VPC, Aurora, MSK, ALB, ECR)
- Knowledge of GCP Anthos, Kong API Gateway
- Good UNIX/Linux System Administration skills
- Good SQL Coding skills ( Oracle SQL )
- Good Scripting skills ( Shell scripting, Python )
- Experience in Configuring and monitoring using DataDog
- Exposure to XML
- Experience with IBM MQ ( Preferred )
- Knowledge of Network Diagnostics & Web Servers
- Hands-on in version control repository/Deployment(Ideally bitbucket, GitLab, Docker, Terraform, Terragrunt, Flyway, Liquibase)
- Experience in Service Now
Person Specification
- Good communication skills
- Willing to adopt Hybrid working mode and work in Bangalore Office
- Good to have ITIL or AWS certification
- Experience in Financial or an investment banking environment or clearing service environment
- Knowledge of Trade Life Cycle services
- Familiarity with financial products and financial terms
- Excellent analytical skills, Attention to Detail and problem-solving abilities.
- Solid technical background in the core technologies with several years of experience.
- Ability to communicate clearly and concisely to IT, business teams and to senior management
- Strong negotiation / influencing skills able to overcome resistance and reach consensus and compromise in order to attain the required objective.
Employment Type: Full Time, Permanent
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Management salary at London Stock Exchange Group
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What London Stock Exchange Group employees are saying about work life
based on 788 employees
Flexible timing
Monday to Friday
No travel
Day Shift
London Stock Exchange Group Benefits
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