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4.1

based on 802 Reviews

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227 London Stock Exchange Group Jobs

FX Operations Customer Support team member

Refinitiv

 · 

4.1

 based on 802 Reviews

0-3 years

Mumbai

1 vacancy

FX Operations Customer Support team member

London Stock Exchange Group

posted 16d ago

Job Role Insights

Flexible timing

Key skills for the job

Healthcare Customer Support Recruitment Linux Administration CRM Financial Services

+ 3 more

Job Description

Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience

Accurately diagnose issues and engage with internal resolver groups, as necessary

Build internal relationships & network with key teams

Handle complex how-to and workflow cases

Consistently put compliance guidelines to practice

Expertly communicate with senior-level clients

Ensure level of knowledge remains relevant to product and industry

Help towards continuous improvement of internal processes to constantly improve the customer experience!
Qualifications
Experience in Technical or Customer Support from a Financial Services firm or account

Capital Markets experience is an advantage

Critical thinking, problem-solving and decision-making skills

Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset

Can adapt to change, demonstrate flexibility and has a can-do attitude

Must be a team player

Excellent oral and written communication skills

Experience with CRM or Salesforce is a plus

Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage


Employment Type: Full Time, Permanent

Read full job description

London Stock Exchange Group Interview Questions & Tips

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What people at London Stock Exchange Group are saying

What London Stock Exchange Group employees are saying about work life

based on 802 employees
71%
87%
77%
60%
Flexible timing
Monday to Friday
No travel
Day Shift
View more insights

London Stock Exchange Group Benefits

Work From Home
Health Insurance
Free Transport
Cafeteria
Job Training
Gymnasium +6 more
View more benefits

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