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FX Operations Customer Support team member
London Stock Exchange Group
posted 10d ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience.
Accurately diagnose issues and engage with internal resolver groups, as necessary. Build internal relationships network with key teams.
Handle complex how-to and workflow cases.
Consistently put compliance guidelines to practice.
Expertly communicate with senior-level clients.
Ensure level of knowledge remains relevant to product and industry.
Help towards continuous improvement of internal processes to constantly improve the customer experience!
Qualifications
Experience in Technical or Customer Support from a Financial Services firm or account.
Capital Markets experience is an advantage.
Critical thinking, problem-solving and decision-making skills.
Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.
Can adapt to change, demonstrate flexibility and has a can-do attitude.
Must be a team player.
Excellent oral and written communication skills.
Experience with CRM or Salesforce is a plus.
Qualification from, or membership with professional bodies such as CFA, CISI and CAIA is an advantage.
Employment Type: Full Time, Permanent
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Flexible timing
Monday to Friday
No travel
Day Shift
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