Customer Support Representative

iEnergizer is a leading Business Process Outsourcing provider ( BPO ) of customer management solutions dedicated to delivering performance while actively supporting and advocating our client s brand. iEnergizer helps our Partners acquire, support, retain, and grow their markets by providing complete life-cycle customer support services. From sales to customer care, technical support and back-office services, iEnergizer provides client-centric solutions to a partner base that includes a number of Fortune 500 companies operating within different industry verticals including: Healthcare Payers and Providers, Banking, Financial Services, Insurance, Gaming, Publishing and Legal. We don t consider ourselves simply an outsourcing provider. We are a trusted partner who acts as an extension of our clients operations. iEnergizer provides our clients with high-quality service, while lowering operating costs in an innovative atmosphere that focuses on an exemplary customer experience, combined with continuous improvements in key business impacts. Being a mid-sized company enables us to offer clients the best of both worlds the resources to provide a scalable environment, combined with an infrastructure that allows us to remain nimble and customer-focused.

The Role

You will be responsible for :

• Handling inbound calls and emails in a professional manner.
• Resolving customer inquiries and requests and ensuring strong customer satisfaction.
• Working with various internal teams to ensure prompt and accurate order processing and delivery.
• Escalating customer feedback as required.

Ideal Profile

• You have at least 1 year experience within a Customer Service role, ideally within the Other Services industry.
• You possess excellent interpersonal as well as written and verbal communication skills.
• You are a strong team player who can manage multiple stakeholders
• You are adaptable and thrive in changing environments
• You possess strong analytical skills and are comfortable dealing with numerical data

Whats on Offer

• Fantastic work culture
• Attractive Salary Benefits
• Opportunity within a company with a solid track record of performance