Associate - Employee Services

Manage end-to-end onboarding including managing background check process, initiating, tracking until completion, quality checks and reviewing reports for accuracy and compliance.
Initiating background checks and ensuring the orders are managed and completed successfully.
Collaborate with internal teams, including HR, talent acquisition, Compliance, hiring managers and onboarding, to ensure timely and seamless background checks.
Use Workday and ServiceNow platforms to update candidate records, track cases, and manage workflow
Ensure all requests/queries received in Service Now are resolved within SLA and maintain quality of responses.
Resolve discrepancies or issues in background check reports by liaising with third-party vendors.
Maintain compliance with local, state, and federal regulations regarding background screening and data privacy.
Perform all compliance related procedures, audits, annual testing and documentation.
Prepare and provide status updates or reports on background check.
Interprets data to identify improvement opportunities and suggest changes to HR services tools and programmes.
Support the implementation of HR programmes.
Plans, prioritises, and coordinates the workload.
Works proactively to meet agreed service levels SLA s and ensures the work meets performance and service levels to the business.
Regular reporting on performance and Audit against SLA s.
Weekly status updates to Service Delivery manager of open case load.
Serve as a point of contact for candidates, addressing queries or concerns related to the background check process.
Ensure proper documentation and secure handling of sensitive data in accordance with company policies.

Skills Qualification:

Communication skills: Excellent verbal and written communication skills to interact effectively with candidates, vendors and our global teams.
Workday experience: Proficiency in using Workday for candidate and employee record management.
ServiceNow Experience: Familiarity with ServiceNow to manage and track case workflows
Strong organizational and time-management skills to handle multiple cases simultaneously.
Analytical mindset to identify and resolve discrepancies in background check reports
Ability to maintain confidentiality and handle sensitive date in discretion.
A keen eye for detail and focus on accuracy in documentation and reporting
Problem solving abilities.
Maintain healthy working relationship with staff within business.
Follow procedures that align with the law.
Own the organizations HR initiatives such as those of Diversity and Inclusion.
Work towards excellence.
Ability to prioritize in a fast-paced environment.
Ensure company policies are up held.
Ability to develop trusting relationships with relevant partners.
Contribute to teams development and growth.
Quick learner
Openness to feedback.
Be conscientious and resilient.
Adaptable and Self-Starter.

Education and experience:

Hands on experience as an HR Advisor
Excellent interpersonal and communication skills
Bachelor s degree in human resources, Business administration or a related field preferred.
4-6 years of experience in HR operations or similar role
Experience with Workday and ServiceNow is highly desirable.