AmbitionBox
Jobs
- Reviews
- Salaries
- Interview Questions
- About Company
- Benefits
- Jobs
- Office Photos
- Community
Add office photos
i
London Stock Exchange Group
Compare
All Filters
271 London Stock Exchange Group Jobs
FX Operations Customer Support Team member
London Stock Exchange Group
posted 7hr ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Handle technology (basic network configuration, APIs, FIX protocol, UNIX/Linux, TCP/IP HTTP(s) networks) and trade related cases with urgency, focusing on delivering excellent customer experience.
- Accurately diagnose issues and engage with internal resolver groups, as necessary. Build internal relationships & network with key teams.
- Handle complex how-to and workflow cases.
- Consistently put compliance guidelines to practice.
- Expertly communicate with senior-level clients.
- Ensure level of knowledge remains relevant to product and industry.
- Help towards continuous improvement of internal processes to constantly improve the customer experience!
- Qualifications
- Experience in Technical or Customer Support from a Financial Services firm or account.
- Capital Markets experience is an advantage.
- Critical thinking, problem-solving and decision-making skills.
- Capacity to learn complex processes, ability to be cross-trained, and must possess a growth mindset.
- Can adapt to change, demonstrate flexibility and has a can-do attitude.
- Must be a team player.
- Excellent oral and written communication skills.
- Experience with CRM or Salesforce is a plus.
Employment Type: Full Time, Permanent
Read full job descriptionLondon Stock Exchange Group Interview Questions & Tips
Prepare for London Stock Exchange Group roles with real interview advice
What people at London Stock Exchange Group are saying
What London Stock Exchange Group employees are saying about work life
London Stock Exchange Group Benefits
View more benefits
Compare London Stock Exchange Group with
National Stock Exchange of India
Bombay Stock Exchange
Multi Commodity Exchange of India
HDFC Bank
ICICI Bank
State Bank of India
Reliance Industries
TCS
Infosys
Hindustan Unilever
Wells Fargo
HSBC Group
Cholamandalam Investment & Finance
Citicorp
SBI Cards & Payment Services
BNY
American Express
UBS
State Street Corporation
Motilal Oswal Financial Services
Similar Jobs for you
Senior Project Manager, Customer Program Management
8-13 Yrs
Bangalore / Bengaluru
